Rose Brothers Garage

Dave Rose (owner) owns a Honda and has been able to explain everything 'Honda' to me. Excellent advise and great help. I have a 2002 Civic and they are the only ones to have ever worked on it. At 110,000 it's still going strong!

I took my daughter's car in prior to a cross-country trip. The car was running well, but they found almost $3,000 worth of needed repairs. They claim that it took 11 hours worth of labor to do a half-shaft that had a broken boot, a steering rack that they said had a leak, a brake job, a few other minor repairs, but my four visits to their shop during the two days did not indicate to me that they were working on the car the whole time, so their labor fee seemed excessive. They broke part of the muffler during the repair and did not offer to fix it; I had to go a neighboring town to a dealer to get the donut (yes, there is a part in the muffler pipe called a donut) for them to put in, which they did, but they seemed willing to let me drive off with a leaking muffler pipe that was their fault. Now I just got a call from my daughter that the power steering has failed; could be coincidence; they say their guarantee is only local and are not committing to anything yet if the rack they installed is faulty. We'll see. When I asked the owner why his mark-up on parts was so high, he told me his business consultant told him he had to charge that much to make enough profit. I think generally they do a good job, but watch your wallet and compare prices if you can. They do communicate well; the owner is hands-on and works in the shop, and the assistant who answers the phone and your questions seems knowledgeable. They seem to have a good local reputation, so my experience may have been unusual, but just seems that I didn't get much for my $3K.