Hayes Automotive Incorporated
190 S Main St, Longmont, CO 80501, us
(877) 840-1094
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About this shop
- Hours
- Specialties
- Specialities:
- Loaners
- No
- Notes
Score card
| They are always honest | 3.5/5 |
| They are competent | 4.6/5 |
| Their repair price is reasonable | 3.8/5 |
| They complete the work in a timely manner | 4.8/5 |
| They respond well when they screw something up | 3.7/5 |
| They take the time to explain the problems and necessary repairs | 4.4/5 |
| They treat male and female customers in the same manner | 4.7/5 |
| They are always honest | 3.5/5 |
| I would use this mechanic again | 1.0/5 |
| I would recommend this mechanic to others | 1.0/5 |
| They fix the problem the first time | 4.6/5 |
| The shop is located in a safe neighborhood | 4.3/5 |
| The hours of operation are convenient for customers | 3.8/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.3/5 |
Reviews
Jan 10, 2006
My Mother took her car there for a new muffler. They told
her they couldn't match the price another local shop could
do the work for and sent her to their competition.
Mar 23, 2006
They were very helpful and provided a good product for a
fair price. They stayed open late for me when I was unable
to come pick up my car before closing time. They even
vacuumed out my car (no charge). No other mechanic has
ever done that!
May 17, 2008
Expensive shop, but they are competent.
Jun 28, 2009
With just 500 miles at the end of our vacation, our timing
belt broke. They towed us to this shop. They normally
close at 5:30, they are closed week-ends, and this was
Friday at 2. They worked on our car until about 7:15 p.m.,
the owner and three workers stayed until everything was
working and we were on the road. I am not sure what all
they do, they are part of carquest (?) and they told me
that the work was guaranteed at any of those shops. We
were beyond impressed with their work ethic and
friendliness. (even gave us pie!) These guys are great.
Nov 07, 2011
Dec 10, 2014
- HiTechRedneck
I've been a customer of Hayes Automotive since 2008. In that time, I've had them work on my '89 Cherokee, my '87 Bronco, my '97 Escort, and, as a tow truck driver, had referred many other customers to them.
Last night, I was driving my '79 G30 Mobile Traveler that I recently bought to Boulder to show it off to a buddy of mine and it overheated on HWY 119. I had it towed back to Hayes by Reliable Towing (best towing outfit in Boulder County BTW) and dropped there overnight. Since I had no way to get home at the time, I needed to be there in the morning to fill out the paperwork to get it fixed, and I work in Longmont anyway, I decided to just sleep in my RV instead of paying for an $80 hotel room and a cab ride.
As I was filling out the drop box envelope in the morning before they opened for business, the manager came outside and told me that "we're not the shop for you", and that I should "find another shop". This after telling me that they could do the work and have it done by Friday.
Even better, he had called the police on me, apparently for not looking like I have enough money. They showed up, apologized for the manager's behavior, and said "that's messed up, sorry you had to deal with that", then left.
To treat anyone, especially a return customer, like that is inexcusable.
I went to Hayes whenever I needed a mechanic for six years, and then got treated like dog excrement on the bottom of the manager's shoe to be scraped off - turned away, money in hand, because I appeared poor. I had to drive my RV to another shop with no coolant in my engine and risk cracking my block after having paid $244 to get towed to their shop.
Geocoding courtesy of USC Spatial Sciences Institute