Carlos Exclusive Auto Service

  • 4.8 of 5 stars
16 reviews

1970 Mcallister St, San Francisco, CA 94115, us

(415) 567-8420

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.9/5
Their repair price is reasonable
4.9/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
4.6/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.6/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Jun 06, 2008
He has always been honest with me and has never had me fix something that doesn't need it. I had a 1990 RX-7, that died and I really liked that car, so I waited 'til I found another. I bought a 1991 Rx-7. Since I'd lust replace the radiator & alternator in the last six months, I asked Carlos if I should have him them taken out so I could save them in the event those parts go bad in the new car. He was totally down, he ran with it. He also recommended other parts that are rare and/or expensive. By the time he was done, he had the radiator, alternator, Head lamp motors (they flip up), The tail lights, the relays, brake calipers, lots of cosmetic parts, and maybe 1/2 a dozen other parts that I forgot about waiting for me in boxes. He even helped me siphon out the remaining gas. All for 225.00 He even recommended an auto dismantler that might take away the old car, they gave me 150.00 for it. So altogether, I got all those parts for 75.00. Bottom line is: Carlos is the best mechanic I've even been to.
Sep 22, 2008
Sometimes the phrase "honest mechanic" can seem like an oxymoron but it's the truth when talking about Carlos. I found his business through a local reviewing site and from my first visit I knew he was trustworthy. His theory seems to be to keep diagnosis options open but to start with the small, easy stuff first and if that's not it then climb the ladder to the next possibility. He's had my car problems right from the first guess every time. Getting an appointment is easy, too - I've always been able to get in less than a week! Carlos has recommended to me when to repair something if it still has several miles on a part instead of taking my money to replace it right then. I was just in this last week getting a new muffler which he gave me a low and high estimate on cost and in the end it cost less than the low estimate! He has been patient and kind when I have called him in a panic with a concern (which I've done twice) and he was right both times about when I needed to set and appointment for maintenance and when I could take care of the problem on my own. Car*los is across town from where I live but SO worth the trip. As long as I'm a car owner and living in the area I will only trust the guys at Car*los to do my maintenance and repairs.
Oct 04, 2008
Carlos is the best mechanic I have ever used. He is always willing to explain the problem and to do the work promptly. His charges are very reasonable. The shop is located at 1970 McAllister Street, San Francisco, and the phone number is 415-567-8420.
Jan 11, 2009
Highly, highly recommended. They will tell you if a repair is unnecessary or can wait. Carlos is very friendly and honest, and his prices are fair. I wouldn't go anywhere else.
Nov 18, 2009
Best & most honest mechanics I've ever been too. Last time I brought my car in it was having electrical problems. I spoke to Juan on the phone and described my problem. He said it was most likely the battery (I thought that was odd, since they usually die slowly, but this was instant) The car would run all day if jumped, but would be dead the instant you shut it off. not even a sound when you turn the key. I bought a new battery and brought the car in to the shop, I also needed my power windows fixed and an oil change too. The next day the car was ready, he said the alternator was fine & the new battery fixed that problem. They did the oil change and got my windows working again. My bill was $88. The time before, I had to have my transmission fixed. My Gear shift was stuck in 1st. They had to take the transmission out to fix it. It cost me about $400 in labor, which Carlos discounted 20% for me because he knew it was a lot of money for me. Two days later the transmission completely broke. I had it towed to Car*los, they were able to find me a reasonably priced used one. And they put in it for free. Carlos said it was their fault that the didn't catch the problem the first time, so that was about $500 in free labor. I was prepared to try to bargain on the labor, but didn't have to. It was never an issue. Great garage.
Feb 24, 2011
I have been going to Carlos for about 15 years, and, over the years, service has declined while prices have gone up. I think Carlos is resting on his laurels! If a problem is a straight-forward fix - one could still go there and expect the problem to be repaired. However, the last time we took our old car there, after two days of not hearing from him, I stopped by and Carlos told me he drove it around a little to try to get the intermittent problem to occur but couldn't make it happen. I went to get my car (which I had parked on the street nearby) and found that actually, my car had never been moved! Carlos told me a blatant lie! I was shocked and hurt. I wish he had just said, "Sorry, I still haven't had a chance to look at it" or "I don't want to work on your old car", because now I don't trust him and will have to look for a new mechanic. What a bummer. I've had a few other problems over the years, too, all indicating that Carlos' honesty and service have declined. What a shame.

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