Carlsen Subaru
480 Veterans Blvd, Redwood City, CA 94063, us
(650) 365-6390
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About this shop
- Hours
- Specialties
- Reminds you when routine maintenance is needed
- Loaners
- No
- Notes
Score card
| They are always honest | 3.0/5 |
| They are competent | 4.0/5 |
| Their repair price is reasonable | 3.0/5 |
| They complete the work in a timely manner | 4.0/5 |
| They respond well when they screw something up | 3.0/5 |
| They take the time to explain the problems and necessary repairs | 3.5/5 |
| They treat male and female customers in the same manner | 2.5/5 |
| They are always honest | 3.0/5 |
| I would use this mechanic again | N/A |
| I would recommend this mechanic to others | N/A |
| They fix the problem the first time | 4.0/5 |
| The shop is located in a safe neighborhood | 4.0/5 |
| The hours of operation are convenient for customers | 4.0/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 3.5/5 |
Reviews
Aug 12, 2004
I first brought my 2001 Subaru Forester in for warranty
work two years ago, expecting a battle to get the work
done - it was quite a lot of work that should be covered
under the powertrain warranty. They listened to my
complaints, took a test drive with me to reproduce the
problems, offered me driving and maint suggestions and
theories on the problems, plus took my own maint records as
satisfactory proof of maint. They kept the car for the day
and reported back that it needed new gears and a new
differential that they covered free of charge under
warranty. I have since been back several times for other
warranty and non-warranty work. They have always done the
job right the first time and have been friendly and honest.
I wish I could take my Hondas there too but they said
Subarus only :-( They really are great - and I'm generally
against going to dealers to work.
Nov 06, 2011
Geocoding courtesy of USC Spatial Sciences Institute