Say Ray Corporation
3251 Ash Street, Palo Alto, CA 94306, us
(650) 493-8480
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About this shop
- Hours
- Specialties
- Specializes in Transmission workSpecializes in Air Conditioning workSpecializes in Brakes and Mufflers
- Loaners
- No
- Notes
Score card
They are always honest | 5.0/5 |
They are competent | 4.9/5 |
Their repair price is reasonable | 4.1/5 |
They complete the work in a timely manner | 4.9/5 |
They respond well when they screw something up | 4.8/5 |
They take the time to explain the problems and necessary repairs | 4.8/5 |
They treat male and female customers in the same manner | 4.6/5 |
They are always honest | 5.0/5 |
I would use this mechanic again | N/A |
I would recommend this mechanic to others | N/A |
They fix the problem the first time | 4.6/5 |
The shop is located in a safe neighborhood | 4.8/5 |
The hours of operation are convenient for customers | 3.8/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 3.3/5 |
Reviews
Nov 06, 2011
May 24, 2007
Since 1989 we've had 3 Volvos and taken all of them to Say Ray after the first
couple of years of warranty. If something needs to be done now they tell me,
but if something isn't needed they suggest waiting a bit. Once recently my car
wouldn't start. I called them and they told me what it probably was (based on
records they keep) and how to confirm the diagnosis. It was easy to replace this
particular part so they told me how to do it, and sold me the part. Ten minutes
later my car was running great. Any other shop would have required me to tow
my car there.
Aug 11, 2004
It just ain't the same, I guess. My family has been going
here forever... things are different now that Ray and
Charlie are retired. They still do very good and honest
work, but it's also extremely expensive, and it's more
like "business as usual" rather than Ray's real delight in
things mechanical. He was the man... if someone like him
were to open up a Volvo-only shop in the area, they would
clean house.
Sep 08, 2005
Ray (and now son Peter who owns the shop) have been fixing
my 1985 240DL wagon since it came off warranty way back
when. Well, actually prior to that as I had them assess
what needed to be fixed (a few minor things) before the
warrantly expired. I've never had a problem with any work
that they have done...it's been right the first time. They
don't do work that isn't needed. They advise me when things
can wait a while longer. They are extremely flexible if an
emergency situation arises, and have fit me in right away on
those few occasions. With 202k miles, it's time to think
about something else. I'll be looking at another Volvo as
much to keep taking a car to Say Ray as anything else.
(Wish I could convince Peter to work on Subarus!)
Sep 15, 2005
Dec 25, 2005
I started using them based on great report from another
volvo owner about 23 years ago. I bought my current volvo 18
years ago, and a major consideration was that I had Say Ray
as a mechanic. Over the years I have been consistently
pleased with their service. I am now a biased customer based
on my personal experience and feedback from other users that
go there also. Most important factor for me is that they are
HONEST and prices seem reasonable. They warn me about
possible work to be done in the future, and they tend to
tell me to wait until later to do it unless I want to be
proactive. I have had other cars also(not volvo) and I've
never found a mechanic in the class of Say Ray.
Oct 20, 2009
Took in my '84 245 a few times, always got good service at a
reasonable price. Only problems: no loaners or drop-off
service, long wait to get in for service. Peter is willing to explain things, and I trust him with my Volvo, which is saying a lot. Oh, and he didn't sneer at my old car - in fact, he pointed out the
things about it that were great - like the 150K on the
engine. Good for morale!
Oct 31, 2011
My 1984 Volvo needed a part that cost $1000. Peter kept the
car for a couple of days while I tracked down a used part
for $60. He was great about it and very supportive of me
getting the car fixed for a price I could manage. They get
really busy in the summer and you could have to wait a week
or two for an appointment, so take your car in for
maintenance in the winter, when it's less rushed. I'm female
and older, and I've always been treated well - no
discrimination or assumption that you don't know your car.
Highly recommended, even if it means that you'll go there
and it will be even harder for me to get an appointment. :P

Geocoding courtesy of USC Spatial Sciences Institute