Universal Complete Auto

  • 1.6 of 5 stars
1 reviews

645 N. Avenue 64, Los Angeles, CA 90042, us



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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 12, 2014
  • Polly S
I had been taking my car to here for basic maintenance since moving to Highland Park in 2008. It's walking distance from my house, I liked these guys (owner = Steve, mechanic = Sam) and the prices for stuff like oil changes, battery, brakes were reasonable. No problems until I brought the car in with an electrical problem. When the guys realized that they were out-of-their-depth (electrical stuff can be tricky & difficult), they should have been straight with me. I would have had the car towed to the dealership for repair. Instead they f***ed with it and f***ed and f***ed with it (trial & error; rooting around; letting it sit around for while they supposedly waited weeks for parts to get delivered; replacing and blowing out 3 different car computers in the process!). After weeks & weeks & weeks, I now have my car back. It runs now but for how long? It is also absolutely filthy (inside & outside covered by thick layer of grimy sticky dust; trash thrown on backseat). And it wreaks of nasty dead cigarettes. I was sooooo nice & patient with these guys and my poor little car is just a big mess. AND to top things off with a giant rotten cherry: I took the car to a different nearby shop for a smog check (necessary to re-register this year; and Universal doesn't do smog). The smog guy showed me that the car has a broken axle (!!!) The car definitely did not have this problem when I brought it in to Universal Complete Auto Care with the electrical problem. The guys at Universal apparently dropped it off the lift (or something!) during the many weeks it was in their custody. The car also has paint scratches that are very clearly brand new (most likely scraped against the metal fence surrounding their little locked side yard)! They guys made no mention of these things to me. I'd told them that I will sell the poor car (because it's just a lemon now). They hoped I'd just go away and wouldn't find out about the axle or notice the scratches. This horrible experience has had one clear take-home message for me: From now on, take cars to a dealership for service -- expensive & corporate but at least I won't have to deal with destructive negligence when I take a vehicle in for repairs

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