Sooters Auto Service

  • 4.3 of 5 stars
8 reviews

429 E 6th St, Tucson, AZ 85705, us

(520) 623-1002


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Specializes in Air Conditioning work
Specializes in Radiator work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 07, 2011
Jan 08, 2002
Randy loaned me his personal SUV to take home for the night when they could not complete the work required (Power Steering
Oct 20, 2005
Sooter's values customer loyalty and it shows. They are a bit more expensive than other places, which they openly admit, but as mentioned by other reviewers, they go the extra mile when necessary. You get what you pay for, in this case. Sooter's twice replaced an alternator that went bad for no charge because there was a (remote) chance that the alternators were defective. They did this once when the alternator was beyond warranty. I've heard similar stories from other friends that use Sooter's. But Sooter's generally gets it right the first time, which is why we all keep going back.
Jun 25, 2011
Went to Sooter's initially because a friend recommended them, and because they're close to the University. That was 16 years ago. They always listen carefully and present options, which is especially important because my cars are 20 years old and have accumulated 500,000 combined miles. If a repair is optional, they say so. If I'm using a car to run errands around town, they tell me to put off the repair till it's necessary. If my daughter is taking a car to school 2000 miles away, they fix everything before she leaves. When a shop in another state replaced a fuel pump Sooter's had installed 18 months earlier, Paul called the out-of-state shop to make sure the repair was done right, and Randy refunded the price of the pump, even though it hadn't crossed my mind to ask. When my 22 year old in-town car developed exhaust problems, David said to fix the tail pipe and resonator (at another shop), but hold off on the exhaust manifold repair, because it might never get bad enough to matter. The staff have been together for decades, they remember the vehicles they work on, and I can call them from anywhere in North America for useful advice. They run the best shop I've ever deal with, and I trust them completely.
Nov 07, 2011
Dec 18, 2013
  • JRfrank
So there I was driving in the university area and the AC went out. They were able to get my car fixed in the same day. I rented a car for the day at Enterprise right down the street off of Stone Ave. They fixed my car and didn't charge me an arm and a leg. Chris even showed me the parts that failed. Being a woman I am always concerned that I am going to be taken advantage of since I recently found out there is no such thing a blinker fluid. KIDDING. Tell everyone in the university area about.
Feb 10, 2015
  • vtchris
I was just passing through Tucson traveling in an old Toyota camper when my engine started running rough. I called them early in the morning and they saw me after lunch. Paul, the mechanic and Kim, the owner went out of their way to diagnose and fix my problem. A clogged fuel filter. I loved the way Paul actually took my rig for a test ride before and after. Did just rely on some computer! Very courteous and competent. And they actually listened to me, a 70 year old woman, like I had some knowledge in this arena. Which I actually do having owned 3 such RVs in the last 10 years.
Aug 22, 2016
  • MixedUpCody
Sooters is completely and totally inept. My wife and I have taken both of our cars there a few times, and had bad experiences every time. We only kept going because we wanted them to fix their mistakes, and we didn't want to pay another mechanic to redo the work. Every time we take a car there, it comes back worse. I went in for a check engine light and when I got my car home it was leaking coolant everywhere. I took it back and Kim said "oh yea, we probably punctured something". No apology for wasting my time or anything. Then they "couldn't find the leak". This wasn't a small leak. In 24 hours my car had lost about 1.5 quarts of coolant, and Sooters' incompetent staff couldn't find anything. I took my car back home and the problem continued. I had to take it back once more before they finally fixed it, and then they charged me for something Kim admitted was their fault in the first place. The worst, and final problem happened this weekend. My wife's car needed a new radiator which she had Sooters do. Afterwards we drove to Sedona for a vacation and the car overheated due to the radiator being installed incorrectly. We ended up cutting our vacation short, and cancelling activities we had planned because of that. Kim said "it was an oversight, sorry". Well, Kim, sorry doesn't cut it after your incompetence costs someone hundreds of dollars and a ruined vacation. In short, they've wasted many hours of our lives, lots of money, ruined a family vacation and charged us to fix their mistakes. I'm pretty sure their good reviews are fake, because they can't seem to get anything right. Take your business elsewhere.

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