Blackwell Automotive

  • 2.8 of 5 stars
3 reviews

15440 N 40th St, Phoenix, AZ 85032, us

(602) 992-5478

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
3.3/5
They are competent
3.0/5
Their repair price is reasonable
2.3/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
4.0/5
They are always honest
3.3/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
2.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Jul 26, 1997
I have used this shop for over 10 years. During that time they have repaired a 1973 K5 Blazer, a 1979 Dodge Class C motor home, three Subaru hatchbacks and a high-end Subaru Legacy LS wagon. I have always been satisfied with the service. Recently I had a problem while out of state, and called this shop to ask the owner (a very competent mechanic who now manages his business) to talk to the service manager at the shop doing the repairs. Tom Blackwell did this, and also took the time to price the required rebuilt transmission and other repairs, and then negotiate with the other shop on what I would be charged and how well they would take care of me. (I've reported that shop separately.) Every service-related problem I've ever had (most recently squeaky new brake pads on a Subaru hatchback) has been addressed promptly, and frequently without charge. When this shop subcontracted service years ago, and the subcontractor screwed up, this shop made it right. This shop was originally recommended by a specialty shop manager as being reputable, ethical and drug-free. Over the years that seems to have been the case; the need for the employees to remain drug-free has always been an important consideration. The shop owner has even given me his home phone number so that I can call him at home when I have problems while out of town during non-business hours. I cannot recommend him too highly.
Nov 07, 2011
Jun 11, 2021
  • fvargas62230_175720
I had my !973 vette towed to Blackwell because of their claim to be experts on classic cars. They told me they were backed up and wouldn't look at it till June 7th, 3 weeks away. June 7th comes and nothing. I called them to check status and Tom calls me the next day and says they still haven't looked at it. Wednesday he calls and says they will begin work that day. He calls me later and says he got it running it was $600 to change 2 fuses. I asked to check a possible vacuum leak and carburetor. I call and leave a message with no return call. I haven't heard from him in 2 days so I show up and ask for my car as its the weekend, he claims its running and I'm disappointed in the non communication. I wait in the waiting room for several minutes as an employee ignores me. I finally have to ask for help and Aaron comes out and says he will get Tom (the owner). Tom introduces himself and states they haven't finished the asked about repairs. I just ask for my car and Tom rudely walks away and says it will be 15 minutes. I sit patiently and after several minutes Tom explains the finding 2 bad fuses and charging $543. He then again rudely walks away. Disappointing but oh well. I then walk out to see my car covered in dust, bird crap and greasy hand prints. I go in to discuss this and Aaron tells me that if I had completed more repairs they would wash it. I'm blown away. I say couldn't you of "hosed it off" and he states if you want to leave it over the weekend they'll wash on Monday. I say this is not acceptable and he just walks away. I told him I was extremely disappointed and he said nothing. No apology, no excuse he just didn't care. He was fine with poor quality work and leaving a car covered in greasy hand prints, dust and bird crap.

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