University Auto Repair

  • 3.7 of 5 stars
4 reviews

1864 S Woodlands Village Blvd, Flagstaff, AZ 86001, us

(928) 779-3144

Email: 

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Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
3.8/5
They are competent
4.0/5
Their repair price is reasonable
3.8/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
4.3/5
They are always honest
3.8/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Jun 01, 2008
We are satisfied with the shop's work and have not had any serious complaints. Our only concern is one time they test drove one of our vehicles after a routine oil change! We called them on this and they said they test drive all vehicles, regardless of work performed. We find this a little odd following a routine oil/safety check, however,not with any major repair.
Mar 17, 2009
We've had nothing but good experiences over the years with these folks---we take both our Toyota Prius and Subaru Forrester there, mostly just for routine maintenance. Maybe the most revealing story concerns our Forrester---I had asked them to rotate the tires, but they called and said that they had heard a noise coming from the wheel bearing that sounded like the bearing was going. Since the car had only 20,000 miles on it, they said they expected that the dealer would cover it under warranty, and urged us to take it there. Indeed they were right.
Nov 04, 2014
  • Jeff Jenness
I have had a few cases where I requested some service and they pointed out I could get it done cheaper somewhere else. Most recently I needed a new muffler for my truck, and they saved me a good bit of change by referring me to Muffler Magic. This was a classy move on their part and I am grateful to them. I respect their professionalism.
Jun 07, 2021
  • abasilerace1_175648
I would give them minus stars if that was available. I broke down outside of Flagstaff and was told to take my Ram Diesel Truck there from AAA. What a disaster!!!! First of all the manager Damon is a compulsive liar and completely fabricated lies to me as well as the insurance company that was backing the cost of repairs. Then he and his operation lied about working on the truck as it took 15-20 days to even get an update as he never returns calls or emails until threatened then I find out that a UNCERTIFIEED TECHNICIAN was working on my truck with no CUMMINS certifications (like stated in their voice messages as your on hold for ever!!!). Then when the motor was rebuilt (bottom end only) he was going to put a NEW CRANK in without doing BEARINGS!!! No Experience what-so-ever!!! Then when it was all put back together they then took 2 weeks to figure out that it needed to go to the dealer as their UNCERTIFIED TECH could not figure out why it would not start.. So, goes to the dealer and within 3 hours they figured out the when they took the engine out they broke a plug connector that pretty much runs the entire truck!!! then Damon IS NOW TRYING TO TELL ME THAT IT WAS ALREADY BROKEN AND THIS PART HAS NEVER BEEN OUT OF THIS TRUCK!!! BEWARE OF THIS GARAGE AS THEY ARE LIARS AND INEXPIRENCED AND WILL LEAVE YOU HANGING!!! ALMOST TWO MONTHS AND STILL HAVE NOT GOT MY TRUCK BACK!!! WILL BE SUING THIS COMPANY AS WELL AS DAMON THE MANAGER PERSONALLY!!! WILL BE FILLING A COMPLAINT WITH THE STATE OF AZ, AS WELL AS THE BBB. DO NOT TAKE YOUR CAR OR TRUCK TO THIS INCOMPITANT AUTO GARAGE...

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