Ken's Import Service & Repair

  • 4.3 of 5 stars
8 reviews

1609 E Butler Ave, Coconino, AZ 86001, us

(928) 779-2121


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Specializes in Transmission work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 06, 2011
Aug 05, 1998
My '71 VW camper recently broke down in northern Ariz. After towing it with a gas guzzling U-Haul truck to Flagstaff, I was very lucky to happen upon Ken's shop. My bus needed a complete transmission rebuild. While I sent home the rest of my family on the Amtrak train, and camped out in the local Motel 6. . Jeff, at Ken's shop located an excellent trans in Oregon, had it shipped Fed. Express Overnight, and within two days had me back on the road to Calif. . . and they even worked two hours overtime to finish the job on a Friday night!!! A great shop. . . and very competent and personable staff! Highly reccommended!
Jan 22, 2004
The guys are very competent and well knowledged. They saved me hundreds of dollars and several headaches. I've got a nissan and a VW and they knew the cars like they were their own. I recommend them to everyone thats looking.
Jan 24, 2005
Ken's Import Service & Repair has been our primary mechanic/shop for many years. I started out taking my 1980 VW Pickup (gasoline version) to their shop and without their extra care, I know I never would have been able to put 210,000 miles on it before I sold it in 2002. They have been the mechanics in charge of my wife's Honda (s) long before she and I met. Now they also take care of my 2001 Ford Escape (already at 85,000 miles) and they will work on just about any type of vehicle. Ken's shop always takes time to listen to our description of the problem and they are very mindful of cost when recommending repairs - yet never compromising safety.
Jul 20, 2006
I've read the other comments and don't have much to add. Ken's has recently moved to a safer, better location. They've worked on my cars for more than 20 years. They understand that I live 70 miles from a mechanic and keep a good eye on the soundness of my car. They don't do unnecessary work and they don't overcharge.
Nov 06, 2011
Dec 01, 2009
In the estimate on the phone, he forgot to include the towing service and the Tax, but I might have been rushing him so that mistake is mine. Jerry took the time to BS with me about other makes and models and genuinely seemed to enjoy working on cars. He was more than happy to save the replaced part for me, and to even explain a bit about it. I have a friend who doesn't like this place after they messed up a "major" repair, but after visiting them, I put less stock in my friend's advice. I would visit them again for my "moderate" repair.
Mar 03, 2011
Timeliness: I brought my truck in on a Thursday and asked them to check out a front-end noise (bearing going out). They said they were busy that day, but could check it out on Friday if I left it overnight. So, I left my truck there. Closing time on Friday rolled around, and I never got a call back about my truck. They are closed weekends, so I was without my 4wd truck (and had no idea of its condition) when a snowstorm came that weekend. I called around lunchtime on Monday and asked about the truck. They said they'd check it out that afternoon (indicating that they didn't look at it at all on Friday as I was initially told, or even Monday morning). They said it would be done the next day. Thursday rolled around, and they said that there was no way the repair would be done until at least Fri afternoon. Price: After they diagnosed the problem, I asked for an itemized estimate of parts and labor. They said "we don't usually do that," which I found odd, but they complied. The one surprise on the estimate was $180 for a wheel bearing. Curious, I called the local Toyota dealer and local NAPA store, and they quoted me prices of $97 and $132, respectively. I confronted Ken's shop, and they said "I have the NAPA catalog right here, and it says ~$174, plus we charge a small mark-up. We don't shop prices on every part." Sounds like they're getting screwed by NAPA since the catalog charges ~$40 more than the store that is a 1/2 mile from his shop, and they're apparently content to pass that elevated cost onto the customer. Competence: Every day the next week, I got a different story about my truck. It could be the case that my truck truly has a unique problem that is a pain in the neck, but nonetheless the situation causes me to at least raise an eyebrow regarding their competence. Satisfaction: If a business displeases me, I nearly always inform them and give them an opportunity to explain, apologize, empathize, offer a discount or other token of acknowledgment, etc., and I will generally give them my patronage again in the future if they at least show some compassion. I can't really say I got that here at Ken's. I'm not sure if I'll come back to this shop.

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