Highland Auto Repair

  • 3.5 of 5 stars
7 reviews

60 E Highland St, Chandler, AZ 85225, us

(480) 821-5999


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 07, 2011
Sep 10, 2004
  • N/A
Great Shop! Virgil is great, his crew really takes care of you.
Nov 07, 2008
  • N/A
they were honest and didnt try to sale me any thing that i dodnt need ....when another shop told me it would be $478 for a repair Highland told me it wouls only be $48 to fix the problem and that it would be done the next day. Thanks HighLand you all are wonderful.
Dec 20, 2009
Virgil and his crew have been great. They fixed my car for a fraction of what I was quoted at the dealership.
Jan 09, 2010
Their prices are very reasonable, and they get the job done right. Two words that describe them are "quiet" and "competent". Very trustworthy. Some things to be aware of: 1)They tend to not call when your car is done (probably because they are so busy), so you'll have to check up on them by phone. 2)They don't have a secretary, so if you call, be patient waiting for them to get to the phone. The good job they do more than makes up for these quirks, however.
Aug 10, 2011
I just moved to the area and needed to find a mechanic. I have used the website before and was successful in locating a good mechanic. I found Highland Auto Repair and tried my luck. I spoke with a guy (possibly Virgil Butenschoen) about an oil change and asked if he had time to do it. He said yes. I waited until an hour passed before I walked out into the shop to see the hold up. It turns out that he had to replace the pan bolt. I said okay and I understood. It took around 30 more minutes to finish the oil change. In all, it took 1 1/2 hours to do a simple oil change. I was a bit bothered but was not in a terrible rush so it was okay. I then went to get the oil changed again the next day. I even drove over to find a good time to come back to get the job done. He said come back in an hour. I did and filled out paperwork on the car and began to wait. I waited 30 minutes before I decided to leave because of the poor service. They even waited on a customer after me and she was gone before they even noticed me. I am sure it is a good shop, but I do not suggest it for new customers. I am sure the regulars are taken care of in a timely manner, but I was not. And I was ready to give him all my future business. Customer service seems to be a thing of the past.
Jun 21, 2016
  • JerryR
Be careful when dealing with them. I called 4 days ahead of time and explained the scope of work very carefully to each person I spoke with and also the time it would need to fix my differential. I spoke to 4 different people who all committed that they could have it completed in 1 day because the total labor time was about 4 hours. I waited 4 days because there were so many 5 star reviews and when I arrived they told me that they couldn't do it and played dumb as far as ever speaking to me. Typical bait and switch operation that says they can do anything just to get you down there and then does not deliver on it. They are over packed and behind schedule and just trying to get more business than they can handle. Shady...

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