Graves Auto Service, Cullman AL

2.6 of 5 stars

2 reviews

2143 2nd Ave Sw, Cullman, AL 35058, us

(256) 734-3981

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About this shop

Hours
Specialties: Reminds you when routine maintenance is needed
Has ASE certified mechanics
Happily gives binding estimates
Loaners: No
Notes

Score card

They are always honest	3.0/5
They are competent	3.0/5
Their repair price is reasonable	3.0/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	1.0/5
They take the time to explain the problems and necessary repairs	3.0/5
They treat male and female customers in the same manner	3.0/5
They are always honest	3.0/5
I would use this mechanic again	1.0/5
I would recommend this mechanic to others	1.0/5
They fix the problem the first time	3.0/5
The shop is located in a safe neighborhood	4.5/5
The hours of operation are convenient for customers	3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	3.0/5

I went to them after the dealership told me the repairs to my truck would be so expensive, I should just start shopping for a new one. They took a look, told me that one of the repairs was so simple they just did it while diagnosing it, the big repair wasn't needed at all, and the other repairs would be about 1/3 of the dealer quoted price. After that, my wife and I took both my Chevy truck and her Toyota car to them for routine maintenance and repairs. They were always freindly, informative, prompt and reasonably priced. After three years of using their service, one of our true regrets was that we would have to find a new auto service center when we moved out of the area. Sean & Jaimi

May 31, 2013

jwood3848

This is the WORST company I have ever had the displeasure of dealing with!!!!!!!!! Not only did they do unauthorized repairs that we were WAY overcharged for, they actually stole personal property out of my truck!!!!!!!!!! I would NOT use this place unless you want to be ripped off!!!! Also customer service is non non existent.......if you do get some one they ate extremely rude!!!!!!!!! ANYWHERE else would be better to use!!!!!

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