Back Bay Automotive, Portland ME

4.8 of 5 stars

5 reviews

372 Presumpscot St, Portland, ME 04103, us

(207) 761-5686

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About this shop

Hours
Specialties
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	4.5/5
They complete the work in a timely manner	4.3/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	4.8/5
They treat male and female customers in the same manner	5.0/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	4.5/5
The shop is located in a safe neighborhood	3.3/5
The hours of operation are convenient for customers	4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	4.0/5

I told Sy that my Saab needed a new alternator because the bearings were screeching and told him to go ahead and replace it, a $300+ job. When I picked the car up he told me that a bracket support bolt had backed out and was rubbing against the alternator pulley which caused the racket. He screwed the thing back in and charged me nothing. Now that, ladies and gentlemen, is HONESTY. He is also VERY knowledgeable about Saabs--drives a 95 2-stroke--and is a great seat-of-the-pants wrencher. His son works with him, and they sell OEM parts at substantial discount, and the back yard is full of old, neat, cars. Don't get much better than that!

Nov 07, 2011

N/A

Mar 06, 2007

I travel from OOB to have my car worked on at Back Bay Auto. Cy, Paul, and the rest of the crew are just plain fantastic! Although I know nothing about cars, they always take the time to explain the problem to me so I can understand. They are very highly recommended by me to everyone I know.

Dec 06, 2008

Sy is a gem...and it is a family operation. Son at the front desk, son as another mechanic, brother drives you home and wife does the books! I love that. I wish it were in my 'hood but I will travel to get to him. They are pleasant and always have the daily paper and often donuts to boot.

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