Terry & Neils Quality Car, Rockville MD

5.0 of 5 stars

8 reviews

210 N Stonestreet Ave, Rockville, MD 20850, us

(301) 340-8269

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About this shop

Hours
Specialties: Specialities:
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	4.8/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	5.0/5
They treat male and female customers in the same manner	5.0/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	4.8/5
The shop is located in a safe neighborhood	4.2/5
The hours of operation are convenient for customers	4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	5.0/5

My mechanic installed new brake pads. I took the car to a BMW Car Club at a racetrack, and completely exhausted the new pads, and badly scored the rotors. The mechanic, who had known I was going to the track, took complete responsibility. He replaced the brake pads and installed new rotors, charging me only for the rotors' parts cost. This was fair because my rotors had been marginal before I went to the track anyway. The net result is that, after going to the track, I had new pads and new rotors for less than it would have cost (because I didn't have to pay labor on the rotor installation) had I installed new pads and rotors before going to the track. These guys are very honest! Honest!

Jul 01, 2004

These guys have kept my 1992 BMW running astoundingly well at minimal expense. They have always taken a strategic approach and fixed what needs fixing, rather that going nuclear and replacing everything in the hope that the problem might get caught. Scheduling is never a problem, even when I show up with an situation in need of immediate attention. I cannot praise the work, professionalism and interaction I've had with Neal and the guys at Quality enough.

Aug 12, 2005

Highly Recommended for BMW - competent and honest. I have 217,000 miles on my BMW 525i- they keep it running in top condition.

Aug 25, 2005

These guys are a great! They are known by word-of-mouth, and thank goodness I got the word! They tell the truth (even when it hurts) and Neil and his crew have the loyal base of customers to back it up. Highly recommended!

Jul 20, 2008

They've been taking care of my BMWs since 1981. I could not be more pleased with the service, the quality, the interactions. If it weren't for these guys I would not own a BMW.

Oct 24, 2008

I wouldn't trust "Barney" to anyone else!

Sep 23, 2011

They are keeping my '97 BMW running great, and when I drive all over the east coast on trips, they are keeping me safe. I wouldn't take my car anywhere else, and believe me, I have taken it to other places in the past. Fixing a BMW is not cheap, but they are not higher than other BMW places. There are never surprises when I pick it up because they have told me what needed to be done, and when it would be ready. If something can wait, they don't try to scare me into doing it before necessary. Good guys.

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