Emerald City Automotive

  • 4.8 of 5 stars
31 reviews

19211-E Chennault Way , Gaithersburg, MD 20879, us

(301) 963-3317


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 28, 2002
When my regular mechanic was unavailable, based on the Mechan-X reviews I called and spoke with Kenny about a problem that needed fixing immediately (turned out to be alternator). They fixed it the next day. I then brought in my 1993 Isuzu Trooper that was stalling, running poorly, using excess gas, etc. etc. I advised them that I had the coolant termperature sensor replaced twice before. Kenny and Wilbur kept the truck for about three days and notified me that they had fixed the problem for what I considered was a reasonable price, but stated they would be willing to negotiate what I considered a fair price since they had not given me an estimate. They discovered corrosion in a wiring harness that was sending faulty messages to the computer making it think the engine was always cold, and they discovered a faulty fuel regulator. Bottom line, the Trooper now runs great (knock wood) and I am extremely impressed with the work that they did and the price they charged.
Dec 31, 2002
Excellent shop. Price has always been below estimate.
Mar 05, 2009
Found these guys on this board, and decided to chance the trip. The place is pretty hard to find, but worth it. Shop owner was courteous, competent, and honest. It turned out my car's problem wasn't a "problem" so much as it was an issue with the Mercedes-Benz passive security system feature of my key -- These guys told me that, let me know the next course of action and didn't even charge me for the time they spent. Would DEFINITELY recommend! (The shop dog also comes with high recommendations -- very cute, great mascot.)
May 06, 2004
Very friendly staff. Always explain the repairs and will try to help find the cheapest solution to get you back on the road if you are unable to afford the full repair at the time.
May 14, 2004
My girlfriend and I moved into the area about six months ago with our beloved, if slightly decrepit, vehicles. "Speak for yourself" she says, but Wilbur and the gang have done more great work on her Mazda than on my Geo. They always return your calls and are as honest and straight forward with her as they are with me. You can expect that you will get a full explanation of the best, worst and most likely scenarios and the expected costs involved in each case. The work is done right the first time and in a very reasonable period of time. I have yet to wait more than a day or two for anything. You can also expect to have your phone calls returned the next day at the latest and, if you're lucky, meet the sweetest fat Doberman you ever saw. It might be a little hard to find the shop if you're new to the area, but you will be glad you did.
May 20, 2004
I was looking for a shop near my office and near the dealer where I was contemplating the purchase of a used car for my daughter. I looked here in the X-files and when I saw all the comments about Wilbur and Kenny, I knew I had found the right place. I dropped off the prospective vehicle at Emerald City and within 2 hours Kenny called me with a recommendation not to buy the vehicle because it had been in so many accidents, and the body work wasn't the best. The signs were subtle, but they found them. Their normal charge for a pre-purchase inspection is $75 or so, but they didn't charge me a nickel! I couldn't believe it! I had to insist Kenny keep the $20 I handed him, and he humbly thanked ME. And these guys are great to talk to, and I wish them the best. They'll have all my future business.
May 20, 2004
Was comtemplating the purchase of a Taurus wagon for my new teen driver. Brought it to Wilbur and Kenny for a pre- purchase inspection after seeing the good comments here. They called me two hours later with the recommendation to stay away from this car because it had evidence of body damage all they way around it. They showed me all the subtle signs of paint and body work that had been done. And then they didn't charge me! I had to insist they take $20. I'd bet these guys are good mechanics, but my experience at E.C. showed me these guys are good people, too. God bless 'em.
Jun 04, 2005
Wilbur and Kenny were great! A friend recommended their shop to me and I was very pleased. They got to my car (2002 Mazda) quickly and had it done the same day. Unfortunately I'm moving out of state sooon but I hope whoever reads this is happy with their shop as I was! Kenny even reccommended some things to take care of before I move since I'll be driving about 2,000 miles. Very happy customer.
Sep 02, 2005
This garage is GREAT. I took my truck to Butler automotive for a MD inspection (BAD garage) and they wanted me to do repairs in the range of $500. So then I took it to Emerald City, based on the reviews on this site, and while they don't do the inspection (they take it to another place who knows they will not get any work if they fail it), they found that it passed and fixed a tail light for me for a buck. Yes, the MD inspections are subjective. But this was a bit much. The Emerald City guys were helpful, friendly, honest, easy to work with, and very pleasant. They made me very happy and will have my business as long as I am here.
Sep 08, 2005
Emerald City has worked on all my cars for years,olds diesel,olds 98,pontiackSSE, suburban ,lincolnLS,lincoln cont,toyota avalon,a lot of cars since the mid 80is.

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