Emerald City Automotive

  • 4.8 of 5 stars
31 reviews

19211-E Chennault Way , Gaithersburg, MD 20879, us

(301) 963-3317


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Aug 20, 2005
I have had Emerald City's address on my kitchen counter for a year and finally the ideal opportunity came up to test them. For 6 months I have had a strange loud mechanical buzzing noise coming from the motor (passenger side) of my 96 Mercury Sable wagon. The sound occurs when I start the car and rarely when running. During my last checkup the Ford dealer told me that it was most likely the power steering pump. If it was somewhere on the way to the pump it would expensive. On the way back from the pump it would be less expensive but they wouldn't know until they got in there and checked it out. So I went to Emerald City and asked them to check the noise. Twenty minutes up on the rack and the mechanic found that the noise came from a loose bolt on the catalytic converter (cost - $1100)that was improperly tightented when instaled by the same Ford dealer. Cost - $41.00 Goodbye Sheehy Ford, hello Emerald City.
Nov 12, 1998
The warranty on our Ford had just expired but since the dealer had been so supportive we brought the car back for a new repair (to the dealer) The estimate was astronomical, they were no longer as friendly. Emerald City eliminated the unecessary work and cut the cost in half. I had an old Toyota that blew a head gasket and the repairs would have been more than a possible selling price of the vehicle. The guys at Emerald City made the best of the situation and purchased the vehicle from me. A door lock broke on our Ford. The guys at Emerald City said they could do the job for X amount and then suggested I could bring the lock to a locksmith and spend half as much. I just can't spend money at this shop. They always provide alternatives and free minor services like cursory diagnostics. In addtion, they have treated my wife and other female customers equitably. These guys are as a nice as the sweet Doberman they keep in the office. Sometimes I wish my car would breakdown so I could give them the business!
Nov 07, 2011
Nov 21, 2000
Did a great job with my front brakes, and in one day. You won't be sorry if you go to these guys.
Dec 12, 2000
May 25, 2004
They are very honest mechanics in my opinion, which is rare in this business I would say. Their charges (oil change is around $32), would seem to be higher than shops like TiresPlus (oil change $15). But their total bill would be the promised $32. In case of shops like TiresPlus you would end up paying 10 times their advertised price.
Nov 07, 2011
May 11, 2005
After a year out of state, driving all over the southeast and southwest, my ford limped back home in need of some serious TLC. Wilbur remembered me right off the bat and gave me the same service, honesty, and reliability I'd been missing everywhere from here to Texas. One of the best reasons to be back in the area.
Sep 18, 2002
Fixed my brake pads & rotors...then threw in for free a repair to the undercarriage of my car -- a hole that someone else had quoted me $80 to fix. Did it all in one day and treated me like family. My second time there--I recommend them highly to my friends and anyone else in the area.
Nov 07, 2011

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