NTB Store #574

  • 2.3 of 5 stars
1 reviews

5640 Sunnyside Avenue, Beltsville, MD 20705, us

(301) 441-3445


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Sep 20, 2011
Day 1: 2:50 pm - arrive at shop with punctured tire. The line out the door falsely indicates some competence. Order 4 new tires. PROMISE - done in 2 or 2 1/2 hours 3:10 pm - Settle in to dark gray waiting room with my 3 children and a DVD player. 5:45 pm - battery in the DVD player gives out. 6:00 pm - There is no changing table in the rest room. 6:45 pm - the Manager personally apologizes for the time I was there... well beyond the promise. He gives me a couple coupons for free oil changes. I pay $536.77 6:47 pm - the spare tire is inside my 2002 Toyota Sienna rather than mounted below. Ask for somebody to mount it properly. (Yes, I was polite.) 6:55 pm - shop guy comes out to mount tire. He can't find the bolt that lowers the spare tire bracket. 7:00 pm - starving children seated in their car seats and stroller is wedged in next to the spare tire. 7:03 pm - 300 yards from the shop, my TPMS low tire light comes on my dash. Fuming, I go home. Day 2: 10:10 am - I take my oil change coupon and explain that the spare tire should be mounted and the tires should have sufficient air in them. "How long will this take? I need to leave by noon." "Oh yes Ma'am, I guarantee it'll be done before that. I'll put you in the front of the line." 10:15 am - DVD player going in the dark gray waiting lounge. 11:45 am - my van still hasn't gone into the shop. They haven't started. I retrieve my keys and leave. If this is what the front of the line looks like, RUN AWAY. No wonder they gave me free oil change coupons... it was just paper. They know they'll never have to give me an oil change if I have any time constraints at all.

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Geocoding courtesy of USC Spatial Sciences Institute