Protano's Service Station
937 West Boylston Street, Worcester, MA 1606, us
(508) 853-1950
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About this shop
- Hours
- Specialties
- Loaners
- No
- Notes
Score card
| They are always honest | 4.5/5 |
| They are competent | 4.2/5 |
| Their repair price is reasonable | 4.0/5 |
| They complete the work in a timely manner | 4.5/5 |
| They respond well when they screw something up | 4.6/5 |
| They take the time to explain the problems and necessary repairs | 4.8/5 |
| They treat male and female customers in the same manner | 4.5/5 |
| They are always honest | 4.5/5 |
| I would use this mechanic again | N/A |
| I would recommend this mechanic to others | N/A |
| They fix the problem the first time | 4.0/5 |
| The shop is located in a safe neighborhood | 5.0/5 |
| The hours of operation are convenient for customers | 4.2/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 3.5/5 |
Reviews
May 10, 2012
Feb 09, 2001
They were very helpful to me with my Maxima. They explained what was wrong, how it needed to be fixed, and how much it was going to cost. They also provided free services (cus i spent quite a bit to fix the car) like fluids and belts.
Feb 27, 2001
Found them thru a national towing insurance company and have been more than satisfied with their service, advice, help and personnel. As a female I have had many bad experiences over the years so I was leary at first but they have won me over to the point where I allow no one else to touch our van. Am I biased toward them? You bet! They've made me that way. They have never "screwed up" on a repair but I have no fear that they would make it right. They have been in business successfully for over 40 years and you don't stay that way by being sloppy. If you need to go there and watch them conduct business you find that they have many long term customers. Their rates are comparable to other repair facilities and LESS than a dealer I recently had to go to.
May 10, 2012
Mar 17, 2005
- N/A
For the past 7 years I have been going to Protano's. They
always do a great job.. Most recently, when my car died on
the highway and I had it towed to them, they went the
extra mile to make sure I got hom esafely1
Jan 07, 2006
They have been reliable and compentent, honest and
reasonably priced for me for 25 years. Unfortunately, they
will stop operations in January 2006 and Bob Protano will
retire. However, Jim Gardner, the chief mechanic, will
open a new shop just up the road. Look for Gardner
Automotive in early 2006
Geocoding courtesy of USC Spatial Sciences Institute