Wellesley Volkswagen

  • 3.3 of 5 stars
7 reviews

231 Linden St, Wellesley, MA 02482, us

(781) 237-3553


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Specializes in Engine Rebuild work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jan 03, 2000
I don't have a very exciting story to tell, but I have had lots of work done on two Volkswagon Jettas (one used, one a lease, also from Wellesley VW), and I have nothing but good things to say about everyone I dealt with at WVW. These people are total professionals and worth the trip to Wellesley if you own a VW and you're in the Boston area.
Jul 19, 2009
I had to switch VW service when my trusted VW closed down. This company was closest, although my former VW dealer warned me off. I thought it was just sour grapes. Well, I wish I had listened to them. I discovered, to my great expense and inconvenience, that this dealer is notorious for charging for work they don't do. This didn't just happen to me, but to my wife and to my law partner. This is not a coincidence. When you call them on it, they deny it at first, and then they sheepishly take the car back and claim they will take care of the problem and they try to charge you again. Also, they give out incorrect advice when you call them from the road with a problem. I got locked out and had to tow the car in because they said it was ok to use the key to unlock the car. Turns out every VW dealer knows that on the Touareg, you can't do this or it turns on the kill switch. I could go on, but my experience and that of my wife and law partner make it clear this is not a VW service dealer you should even think about using.
Nov 07, 2011
Nov 07, 2011
Jul 23, 2004
As far as a dealership goes, they are by far the best VW dealer I've been to for service. They are always friendly and honest. One time they even made a free repair for me that was clearly not covered under warranty. Its just an example of how they are willing to go that extra step that 99% of dealerships won't take.
Jul 04, 2005
One of the most competent VW service centers I've been to, and they do seem to spend the time to make sure that they get things right the first time. Like many late model VW drivers, my car has experienced many of the numerous common issues that VW's have and they did not hassle me at all about warranty replacements or preventive repairs (which I have read is a common practice at VW dealers). One positive experience: I told them about a rattle but was not able to give a good location. On the test drive, they managed to find the source of the rattle (not where I thought it was) and replaced three interior parts under warranty. Other VW dealers I've been to would simply tell me that they could not reproduce the sound. Only problem is their location - the only nearby public transportation is the commuter rail and they do not provide loaner cars at all. They will give you a ride from the dealer after dropping off your car but will not pick you up. I've had to switch to a worse mechanic because of their location, but would be happy to go back.
Nov 07, 2011

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