Hi-Tec Automotive Service, Sterling MA

4.8 of 5 stars

4 reviews

41 Chocksett Rd, Sterling, MA 01564, us

(978) 422-8244

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About this shop

Hours
Specialties: Specialities:
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	5.0/5
They complete the work in a timely manner	4.7/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	4.3/5
They treat male and female customers in the same manner	4.7/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	3.8/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	3.3/5

Roger has gone out of his way for me on several occasions and has never laughed at me (to my face anyway) when he's had to complete one of my attempted repairs. He even has a policy of not charging for work when their diagnosis proves wrong.

Dec 11, 2006

Roger doesn't laugh at his customers when he has to repair their attempted repairs or that of another garage. He does, however, smirk and comment that they should have checked with him first. Several times I wish I had.

Jul 21, 2008

Roger Aubin and his two sons do great work, are honest; trustworthy and treat you right, always explaining what they repaired and even showing me the old parts and what was worn or broken on them. If more work is required they always call and let me know, and only do the work upon my approval. I've been doing business with them for over 25 years and as long as their open for business I'll be taking my car there.

Nov 07, 2011