Volkswagen of Northampton
968 Bridge Street, Northampton , MA 01060, us
(866) 271-0908
Email:
Website URL:
Is this YOUR shop? Claim it and stay up to date!
About this shop
- Hours
- Specialties
- Reminds you when routine maintenance is needed
- Loaners
- No
- Notes
Score card
They are always honest | 1.0/5 |
They are competent | 1.0/5 |
Their repair price is reasonable | 1.5/5 |
They complete the work in a timely manner | 1.0/5 |
They respond well when they screw something up | 2.0/5 |
They take the time to explain the problems and necessary repairs | 3.0/5 |
They treat male and female customers in the same manner | N/A |
They are always honest | 1.0/5 |
I would use this mechanic again | N/A |
I would recommend this mechanic to others | N/A |
They fix the problem the first time | 1.0/5 |
The shop is located in a safe neighborhood | 4.0/5 |
The hours of operation are convenient for customers | 3.0/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | N/A |
Reviews
Jul 11, 2011
These guys are not honest. I took my car in for an oil change
and a state inspection. They wanted to charge me over $800
for things it needed to pass inspection. This included
fixing the fog light and the windshield washer (spritzer). I
suspected this was bogus and said they should just fail the
car for inspection so I could drive it elsewhere to have it
fixed within 60 days. They told me it was a safety violation
and I would not legally be allowed to drive it at all. I
took my car back anyway and went AutoExpress which passed
it with no further repairs - neither the fog light nor the
windshield spritzer is even on the checklist for repair.
When I went to VW to pay for the oil change (and the brake
light they replaced at a cost of $20), they first told me I
owed them $230. When I asked them to explain this, they said
they must have made an error in their calculations.
I have registered my complaint with the state attorney
general and urged them to run a sting operation, but in the
meantime, I hope others don't get cheated by them.
Aug 25, 2011
I have taken my car to the new owners (of the dealership
formerly known as Dana Automotive) several times in the past
year. Twice, the car was returned to me with a new repair
need with no explanation or apology. Oil changes and
routine repairs have gone fine, but if it needs diagnosing,
hit the brakes! I had a brake problem they threw my
checkbook at, promising each time that a new emerg. brake
would fix it; lubing the emerg cable would fix it; replacing
all rotors all pads, full brakes all around would fix it.
Still not fixed. Last winter they took 4 appointments about
a front turning vibration, telling me the first 3 times that
it "fixed itself." The fourth time I brought it back in for
the same problem, they said my steering fluid was low and I
needed a new power steering rack. The whole rack. 8 mos.
later, I have yet to put a drop of steering fluid in, and my
steering rack is absolutely fine. They really worry me.

Geocoding courtesy of USC Spatial Sciences Institute