Volkswagen of Northampton

These guys are not honest. I took my car in for an oil change and a state inspection. They wanted to charge me over $800 for things it needed to pass inspection. This included fixing the fog light and the windshield washer (spritzer). I suspected this was bogus and said they should just fail the car for inspection so I could drive it elsewhere to have it fixed within 60 days. They told me it was a safety violation and I would not legally be allowed to drive it at all. I took my car back anyway and went AutoExpress which passed it with no further repairs - neither the fog light nor the windshield spritzer is even on the checklist for repair. When I went to VW to pay for the oil change (and the brake light they replaced at a cost of $20), they first told me I owed them $230. When I asked them to explain this, they said they must have made an error in their calculations. I have registered my complaint with the state attorney general and urged them to run a sting operation, but in the meantime, I hope others don't get cheated by them.

I have taken my car to the new owners (of the dealership formerly known as Dana Automotive) several times in the past year. Twice, the car was returned to me with a new repair need with no explanation or apology. Oil changes and routine repairs have gone fine, but if it needs diagnosing, hit the brakes! I had a brake problem they threw my checkbook at, promising each time that a new emerg. brake would fix it; lubing the emerg cable would fix it; replacing all rotors all pads, full brakes all around would fix it. Still not fixed. Last winter they took 4 appointments about a front turning vibration, telling me the first 3 times that it "fixed itself." The fourth time I brought it back in for the same problem, they said my steering fluid was low and I needed a new power steering rack. The whole rack. 8 mos. later, I have yet to put a drop of steering fluid in, and my steering rack is absolutely fine. They really worry me.