Volkswagen of Northampton

  • 1.6 of 5 stars
2 reviews

968 Bridge Street, Northampton , MA 01060, us

(866) 271-0908


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Reminds you when routine maintenance is needed
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jul 11, 2011
These guys are not honest. I took my car in for an oil change and a state inspection. They wanted to charge me over $800 for things it needed to pass inspection. This included fixing the fog light and the windshield washer (spritzer). I suspected this was bogus and said they should just fail the car for inspection so I could drive it elsewhere to have it fixed within 60 days. They told me it was a safety violation and I would not legally be allowed to drive it at all. I took my car back anyway and went AutoExpress which passed it with no further repairs - neither the fog light nor the windshield spritzer is even on the checklist for repair. When I went to VW to pay for the oil change (and the brake light they replaced at a cost of $20), they first told me I owed them $230. When I asked them to explain this, they said they must have made an error in their calculations. I have registered my complaint with the state attorney general and urged them to run a sting operation, but in the meantime, I hope others don't get cheated by them.
Aug 25, 2011
I have taken my car to the new owners (of the dealership formerly known as Dana Automotive) several times in the past year. Twice, the car was returned to me with a new repair need with no explanation or apology. Oil changes and routine repairs have gone fine, but if it needs diagnosing, hit the brakes! I had a brake problem they threw my checkbook at, promising each time that a new emerg. brake would fix it; lubing the emerg cable would fix it; replacing all rotors all pads, full brakes all around would fix it. Still not fixed. Last winter they took 4 appointments about a front turning vibration, telling me the first 3 times that it "fixed itself." The fourth time I brought it back in for the same problem, they said my steering fluid was low and I needed a new power steering rack. The whole rack. 8 mos. later, I have yet to put a drop of steering fluid in, and my steering rack is absolutely fine. They really worry me.

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Geocoding courtesy of USC Spatial Sciences Institute