Route 9 Auto Inc.

  • 4.5 of 5 stars
7 reviews

457 Russell St, Hadley, MA 01035, us

(413) 253-5156


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 04, 1999
They are open @ 8:30 am to 9 pm mon-fri. The mechanics are there only until 5 pm or so.
Oct 23, 2008
I have had my BMW and my Ford repaired here. They are upfront about price, friendly and professional. Everyone, including the technicians, are always very friendly. They have repaired my car correctly and on time every time. They gave me an 18 month/18,000 mile warranty on some of the repairs I had done. I even get a free car wash when they are done. Wouldnt go anywhere else.
Aug 22, 2009
These guys took over the Saturn market when the Saturn dealership in town was eliminated a few years back. I've been to them several times, and even bought a used car from them. They are always helpful, kind, and remember me and my car when I call or bring it in. I've never had a problem with any repairs they have made. Also, I once had a service problem that they were unable to fix (it had to go to a dealership - the nearest is 1.5 hours away) and they were honest and helpful with that.
Aug 10, 2010
I'm switching mechanics to Route 9. They're friendly and helpful, explain what's wrong, even showed me an old part so I understood what they were talking about. I went in on the recommendation of another mechanic who didn't do the kind of work I needed. Friendly, professional, prompt, and responsible (the other mechanic probably shouldn't have even let me drive the car out of his shop; when these guys got it up on the lift they told me that I shouldn't drive it at all until it was fixed, and showed me why.)
Dec 29, 2010
I love this place. They've always been great and really, really easy to work with. When I was a poor college student and busted up my Saturn SL2, they helped me search for cheaper, used parts to fit my budget. They're extremely friendly and knowledgeable and are the best mechanics I've ever had. I would recommend them to anyone.
Nov 07, 2011
Nov 07, 2011

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