Mike Smith Firestone

  • 5.0 of 5 stars
1 reviews

227 State St, New Albany, IN 47150, us

(812) 945-5231


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Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Road tests vehicles when appropriate
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jun 13, 2002
They have always been up front with me. They explain & even show me the problems and advise me of the price. On occasions, the part may be something I can buy myself, say with a lifetime warranty from a parts store, and they have never refuzed to just do the labor (unlike another garage in the local area). In the past, I have compared prices & they were very competitive. I have never had to return my cars for any errors. They have Saturday hours. They have several mechanics every day & take cars on first come first serve basis. There has been times I thought my problem was serious & would be costly, but ended up something trivial like brake fluid & not a brake job. Which other mechanics would have pushed on me. I have been told, the owner Mike Smith, has been in the area all his life & has been a garage owner for around 20 years. I do not know him or any of the employees personnaly, but I would them with any of my cars. Lastly, my mechanical needs are not that often, but when I walk in the door they acknowledge me by name and I feel more like a person not just another checkbook or credit card.

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