T2 Automotive

  • 4.9 of 5 stars
1 reviews

631 W Colfax St, Palatine, IL 60067, us

(847) 359-5801


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Offers loaner cars
Keeps track of your cars repair history for you
Reminds you when routine maintenance is needed
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Feb 24, 2003
Ross Templeton used to manage Tyre Works on Rand in Palatine. When Tyre Works decided to get out of the consumer business, Ross and his brother Stuart decided to found their own company. These guys are scupulously honest. They know what they can and cannot do and will always recommend an honest and competent alternative. For this reason, they are our first stop for most automotive needs. One time we had an intermittent no-start condition which they tried to diagnose a couple times. They couldn't get the car to malfunction. When I found a possible solution on the Internet (replace the master relay), they insisted on not charging us for the new relay until we confirmed that it really did fix the problem (it did). It's little things like that over the last 7 years which make me feel sad that we are moving to Urbana/Champaign and will have to find a new shop. I wish Ross and Stuart the best in their new business! When they opened in November their hours were: M-F 7:30am - 6PM, closed Sat and Sun. Their crew was quite small, so rather than force someone to work most weekends, they decided to grow the business on a weekday schedule until they could support a big enough crew to provide weekend service without unduely burdoning their employees. That's cool with me, and totally in character for them.

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