Pep Boys

  • 2.4 of 5 stars
3 reviews

2936 W Ogden Ave, Naperville, IL 60540, us

(630) 637-1350


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Apr 02, 2002
I have had 2 mechanics work on my car, for the same problem, the first one, the individuals name I do not remember, screwed things up, took 3 days, and didnt fix the problem. I took it back, and a man named Steve Dziedzic, took about 3 hours and fixed it, it has been great, if not better since then. Congrats to him.
Oct 05, 2009
Brought the car in twice. Once for a transmission fluid change. They couldn't get the pan bolts off. I had the work done at a transmission shop with no problems. Pep boys charged me $35.00 for the inspection. Brought the car in to fix an intermittent starting problem. They charged me $15.00 for an electrical check, but did not fix the problem. Took the car elsewhere, and they found a bad fuel pump which was replaced. Fixed problem.
Apr 20, 2012
  • rcflyer
I vowed to never shop at Pep Boys or use their repair service. Years ago I went there to have front half-axle replaced. The price was attractive, so I went there. Turns out they installed a wrong part, which damaged the transmission seal which in turn caused AT fluid to leak. They eventually installed the correct half-axle, but the transmission was already damaged. They never admitted transmission damage was due to their fault, so I ended up paying $1700 to rebuild the trany. Not fun.

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