Ray's Auto Service

  • 4.4 of 5 stars
1 reviews

7400 Douglas Ave, Urbandale, IA 50322, us

(515) 252-0336


Website URL: 

Is this YOUR shop? Claim it and stay up to date!

Javascript is required to view this map.

Add a review

Log in or Sign up to add a review

Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Happily gives binding estimates
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Sep 08, 2006
Recently, the serpentine belt tensioner on my 1997 Saturn went bad. With the alternator, power steering pump, and water pump out of commision, I limped my car to a the nearest national chain that I could find (Tuffy's). They wanted $340 to replace the tensioner, which included 2.5 hrs of labor and $149 for parts. From their shop, I called Ray's Auto Service on my cell, which is my primary repair shop, and was quoted a price of $188: $118 for parts, and 1 hour of labor. The Tuffy's guy said that Ray was nuts, and that there was no way the job could be done in 1 hour. Well, in my past experience, Ray had never messed up an estimate before, so I decided to nurse my car across town for the repair. In the end, Ray's estimate was dead on. It took exactly one hour of labor. The only hitch was that I ruined my belt driving across town, but Ray's warned me ahead of time that this might happen. So I had to pay an additional $24 for a belt (no additional labor charges). I still ended up saving $140 or so. Prior to this repair, I also had Ray's - install a set of brakes and rotors (at significant savings over yet another national chain) - install a muffler - install a motor mount - flush the heater core and install a new thermostat All of the repairs have been reasonably priced, and I have not had any problems with their quality of work. They also seem to be more honest than many of the other places. Case in point, on a couple of occasions, they have recommended that I go elsewhere to get a better deal, or to get someone that specializes in a particular type of problem. Lastly, what I like the most is that Ray has a head of gray hair. I don't get the impression that I am talking to a young newbie who is still figuring things out. I think he has seen it all. He is usually able to diagnose my problems just by listening to my explanation over the phone. I highly recommend Ray's Auto Service.

Get the Car Talk Newsletter

Add a shop

Know a great mechanic? Tell the world!

Get started

Geocoding courtesy of USC Spatial Sciences Institute