Lauterbach Buick

I have bought several foreign autos (MB, Toyota, Subaru, 2 Nissan) from this Buick/Pontiac dealer's cheapie line. My kids and I have driven 1000s of inexpensive miles with those cars. I know the people who own and work at Lauterbach, and have every reason to expect the other reviewer's experience is typical.

I have purchased two new and two used cars from Lauterbachs in 15 years. Currently own 2003 Pontiac Vibe with 80,000 miles, 92 Pontiac TranSport with 190,000, and 93 Pontiac Grand AM with 180,000. All cars serviced exclusively by Lauterbach's every 3000 miles. None burn oil. All are mechanically faultless because every time they are serviced they are checked and I am advised of appropriate maintenance or replacement options. When Grand AM had 100,000, I asked service department to do a more than ordinarily thorough review and recommend all necessary work to assure reliable continued use. At the end of the day they reported that NOTHING needed work. I had heard something about a link-belt in the motor of some units that should be replaced at 60,000 miles. The service department manager checked and advised my unit did not have such a chain and all was well. A few months ago the back hatch exterior handle on the TransPort finally broke off. I asked them to replace it. I got a call from the service department saying that the broken handle had proven to be very difficult to remove, and in applying sufficient force, they had damaged the fiberglass surrounding the handle. They offered to repair and repaint as necessary at no cost (this on a 13 year old minivan). When I examined the "damage," it proved to be a tiny chip in the fiberglass I repaired myself with some superglue. Perhaps you can see why I have listed myself as a "biased" customer, although my bias is based exclusively on my invariably positive experience. Incidentally, I am not related to anyone at the dealership, nor do I socialize with anyone there. This is simply the most honest, quality-devoted and customer- attentive dealership I have ever had the pleasure of patronizing. Everything is done on time, right the first time, and with a smile. I did not answer the survey questions about whether they guarantee repairs because I never had occasion in all these years to have a complaint about a repair. I did not answer the questions about binding estimates because these people are completely trustworthy and I know the charges will be fair because they always have been. This is a family-owned dealership with several very-long-term employees which says a great deal about the management and work conditions.