Lauterbach Buick
1910 1st Ave E, Newton, IA, us
(641) 792-6412
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About this shop
- Hours
- Specialties
- Loaners
- No
- Notes
Score card
They are always honest | 5.0/5 |
They are competent | 5.0/5 |
Their repair price is reasonable | 5.0/5 |
They complete the work in a timely manner | 5.0/5 |
They respond well when they screw something up | 5.0/5 |
They take the time to explain the problems and necessary repairs | 5.0/5 |
They treat male and female customers in the same manner | 5.0/5 |
They are always honest | 5.0/5 |
I would use this mechanic again | N/A |
I would recommend this mechanic to others | N/A |
They fix the problem the first time | 5.0/5 |
The shop is located in a safe neighborhood | 5.0/5 |
The hours of operation are convenient for customers | 5.0/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 5.0/5 |
Reviews
Sep 09, 2006
I have bought several foreign autos (MB, Toyota, Subaru, 2
Nissan) from this Buick/Pontiac dealer's cheapie line. My
kids and I have driven 1000s of inexpensive miles with
those cars.
I know the people who own and work at Lauterbach, and have
every reason to expect the other reviewer's experience is
typical.
Mar 02, 2005
I have purchased two new and two used cars from Lauterbachs
in 15 years. Currently own 2003 Pontiac Vibe with 80,000
miles, 92 Pontiac TranSport with 190,000, and 93 Pontiac
Grand AM with 180,000. All cars serviced exclusively by
Lauterbach's every 3000 miles. None burn oil. All are
mechanically faultless because every time they are serviced
they are checked and I am advised of appropriate
maintenance or replacement options. When Grand AM had
100,000, I asked service department to do a more than
ordinarily thorough review and recommend all necessary work
to assure reliable continued use. At the end of the day
they reported that NOTHING needed work. I had heard
something about a link-belt in the motor of some units that
should be replaced at 60,000 miles. The service department
manager checked and advised my unit did not have such a
chain and all was well. A few months ago the back hatch
exterior handle on the TransPort finally broke off. I asked
them to replace it. I got a call from the service
department saying that the broken handle had proven to be
very difficult to remove, and in applying sufficient force,
they had damaged the fiberglass surrounding the handle.
They offered to repair and repaint as necessary at no cost
(this on a 13 year old minivan). When I examined
the "damage," it proved to be a tiny chip in the fiberglass
I repaired myself with some superglue. Perhaps you can see
why I have listed myself as a "biased" customer, although
my bias is based exclusively on my invariably positive
experience. Incidentally, I am not related to anyone at the
dealership, nor do I socialize with anyone there. This is
simply the most honest, quality-devoted and customer-
attentive dealership I have ever had the pleasure of
patronizing. Everything is done on time, right the first
time, and with a smile. I did not answer the survey
questions about whether they guarantee repairs because I
never had occasion in all these years to have a complaint
about a repair. I did not answer the questions about
binding estimates because these people are completely
trustworthy and I know the charges will be fair because
they always have been. This is a family-owned dealership
with several very-long-term employees which says a great
deal about the management and work conditions.

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