Roy's Auto
1609 Central Ave, Estherville, IA 51334, us
(712) 362-3192
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About this shop
- Hours
- Specialties
- Specializes in Air Conditioning workSpecializes in Brakes and MufflersSpecializes in Engine Rebuild work
- Loaners
- No
- Notes
Score card
They are always honest | 5.0/5 |
They are competent | 5.0/5 |
Their repair price is reasonable | 5.0/5 |
They complete the work in a timely manner | 5.0/5 |
They respond well when they screw something up | 5.0/5 |
They take the time to explain the problems and necessary repairs | 5.0/5 |
They treat male and female customers in the same manner | 5.0/5 |
They are always honest | 5.0/5 |
I would use this mechanic again | N/A |
I would recommend this mechanic to others | N/A |
They fix the problem the first time | 5.0/5 |
The shop is located in a safe neighborhood | 5.0/5 |
The hours of operation are convenient for customers | 5.0/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.0/5 |
Reviews
Jun 24, 1998
Roy and his employees always work with you. They know me as an individual and my car and driving habits. If it is something that can be replaced with a rebuilt part or if it is something that can be "put off" a little longer they do not insist that a repair be done immediately. However, if it is something that needs to be taken care of right away, they also recommend that. As far as treating male and female customers the same I cannot praise them enough. My husband died 5 years ago and not once has their treatment of me been any different than when he was also dealing with them. My friends and relatives (both male and female) also say the same thing. In addition, if I hear a noise the cause of which I cannot determine, Roy will take a ride with me to listen and help figure it out. He's terrific!!!
Sep 10, 2004
This is a family operation with Roy, his son Al, as
mechanics and his daughter Audrey as service manager. From
the first time I patronized their shop(a minor emergency)
they have been treating me like I was a lifelong customer
(which I now will be).
These guys are nuts about their craft and darn good at
it. I was considering the purchase of a certain vehicle and
consulted Roy, he said this car was a mechanics dream
because of the many problems and repairs,"don't buy it". A
month later I talked to a former owner of this model
vehicle and he confirmed everything Roy had told me.
These guys are honest, intellegent, and have an
integrity that is sorely missing today in many service
related fields.
May 06, 2008
When my daughter first started driving we gave her a used
Saturn and since her parents did not know anything Roy gave
her the car care speech. He explained the dire consequences
of ignoring lights and gauges, checking the oil, tire
pressure etc. 4 years later she still follows his advice.
Roy, Audrey and the staff care about you and your car.

Geocoding courtesy of USC Spatial Sciences Institute