• 3.7 of 5 stars
7 reviews

2317 Nw 66th Ct, High Springs-Alachua, FL 32653, us

(352) 376-8399


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 10, 1998
Ken does very little commercial advertising as word of mouth recommendations from satisfied customers keeps brining in new clients. He kept my Saporro going for 15 years and 200,000+ miles. Finally told me that it was not safe to drive out of town and he didn't want to fix it any more because he did not want me driving it! Needless to say, at that point I realized it was time to invest in a new vehicle. (Got a two year old Corolla from a dealer he recommended and whom treated me with honesty and consideration.) He and his shop attendants are great people!
Dec 26, 2001
These guys are great. Their knowledge of and interest in all models of Toyotas is astounding, and their attitudes are fantastic. When they have a difficult problem to track down, they are known to do a lot of the work at a reduced rate (or even free) since they look at challenging car problems as an educational experience for them. Free loaner cars, friendly service, and incredible honesty and work ethic all are nice surprises. Definitely the place to take your Toyota in Gainesville.
Jul 31, 2005
How wonderfully refreshing to do business with AERSI. Sure, few of us relish the idea of auto repair and maintenance costs. That being so, Ken Creel and his team transform this typically painful process into more of a "visit with friends." You'll notice that in the above survey I chose "friend" in the relationship box. They have serviced my wifes car through the years, and now mine. In this time I will honestly say they have become friends of ours. If you are searching for a shop where integrity, competency, and attention to detail run high, AERSI is your choice.
Dec 19, 2005
Ken has the best car shop I've ever been to anywhere. It's clean enough to eat off the floor. I said recently that my next car will be a Toyota just so that I have someone great to work on it. My wife and I each have a Toyota now, and they've been keep in great shape for 12 and 7 years thanks to Ken and his guys. Words can't express how comfortable I feel with Ken. I don't know how they respond to screwups, because I haven't had one yet.
Jul 26, 2009
  • N/A
They have fantastic customer service in an industry where often I feel this is lacking. I actually enjoy taking my car in to get an oil change or something repaired.
Mar 22, 2010
I have been taking my car to Ken Creel for over 15 years. Ken and his staff are wonderful mechanics. Ken runs an honest auto shop, and his staff are very knowledgeable about the Toyotas. If it does have a problem, they are very good about explaining it. They have also saved me unnecessary expenses. A few years ago the Toyota dealership said that I needed to change my timing belt. Ken at Aersi looked up the specs for my timing belt and said it didn't need to be changed for another 12,000 miles. The gear shift slots in my previous Toyota had worn making it more difficult to shift. Ken told me that it was normal wear and tear and that he could fix it if I wanted him to. But it would be expensive and the shifting wasn't damaging anything. I continued to drive it for another 7 years before I fell in love with the RAV and traded it in. So, for as long as I own a Toyota I will be taking it to Aersi.
Jan 30, 2012
  • mastermind
I went in to have spark plugs and wire changed on a 1999 Toyota Avalon. Plugs are expensive, but... wire are expensive as well. It was being charged $165 for labor and $31 for shop supplies(?) To take the plugs out you remove a single bolt holding in the coil packs 3 and then pull the wires (you are doing this to change the spark plugs). Then you take out 6 plugs and put them back in and install the wires. I cannot see this taking $165 in time unless you are charging $200 per hour labor. I am taking guesses on what the $31 in shop supplies are. The shop was empty when I took my car in and I did not see them work on another car while I was there. Everyone seemed very personable and competent, but that final cost of $455 just to change plugs and wires is nearly double the highest estimate on the average for that car in my zip code and triple of the lowest. I will not use them again and warn anyone to get every single charge in writing with labor before having any work done.

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