When your car’s factory warranty expires, either because of its age or the number of miles you’ve driven, you may want to consider buying an extended warranty to cover repairs that crop up as the miles roll by. There are several options available, but today we’re comparing two of the most well-reviewed and popular companies around. Here’s a rundown of Endurance vs. CARCHEX extended warranties.
Based on the number of complaints and on the BBB scores, CARCHEX is a clear winner here. That said, Endurance’s coverage options are more affordable than CARCHEX for the same level of coverage, and Endurance offers more flexible payment options.
Endurance is known for being a direct warranty provider. This means that, unlike most of the other providers in the space, Endurance’s issues and administers its own warranty plans. The company has been in operation since 2006 and is based in Illinois and has grown to become one of the largest extended warranty companies in the country.
At over 20 years old, CARCHEX is an elder statesman in the extended warranty business. The company has one of the best BBB ratings and the fewest customer complaints of anyone. CARCHEX also boasts several high-profile endorsements from automotive media outlets, such as Edmunds and Kelley Blue Book.
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Consumer Affairs’ customer reviews on Endurance include:
"Endurance covers a whole lot more on my car for the exact same amount I was paying through CarShield. I called CarShield and I canceled them. I haven’t had any issues with Endurance, so far. My windows are power windows and the policy takes care of that, as well as my keys, my keyfob, master cylinder and certain other components that go along with my brakes. I was really pleased with all that it covers. Everything that the rep explained to me that I was going to get is exactly what I got on my contract."
"This is a SCAM! ENDURANCE DOES NOT PAY ANY CLAIMS!!! Everything looks great, on paper. The pricing is reasonable. It’s easy to buy & sign up. The Coverage in the Contract is AMAZING! The only problem is ... they WILL NEVER PAY A CLAIM! Everything is great, until you File a Claim. Once you “attempt” to File a Claim, EVERYTHING CHANGES! It becomes a ridiculous circus of absurdity. They give you the runaround. They play “Whack-A-Mole” with which parts are covered and which are not. They give RIDICULOUS EXCUSES as to why your Claim is NOT approved. They keep CHANGING the Reason for Denial. They give HORRENDOUS CUSTOMER SERVICE. And they don’t care because it is their INTENTION to get you to just CANCEL YOUR POLICY!"
Consumer Affairs' customer reviews on CARCHEX include:
"I'm paying for my vehicle so I don't wanna have to also have to pay for expensive repairs. I looked into extended warranty companies and went with CARCHEX because they were more transparent. The rep was very detail-oriented and patient. It was a great experience."
"Purchased an extended warranty contract back on July 17,2020 which I paid in full and have not received my service contract yet. This is the 3rd attempt to have the contract sent to me. Luckily I have not needed to use it but also never got the opportunity to review the contract within the 30 days of purchasing it."
In many cases, yes. You’ll need to check with your warranty provider to make sure of its policies, but most allow some transfer of warranty coverage. In our quest to find the best warranty coverage and prices, we reached out to both CARCHEX and Endurance to find the costs of transferring warranty coverage at both companies. Endurance allows transfers for no cost. CARCHEX also allows transferring coverage, but charges a $50 administration fee to do so.
This answer could be a post of its own - in fact it is. The most common reasons warranties are voided include modified vehicles, vehicles that were used in racing or competition, vehicles that have been crashed, or vehicles that have been tampered with (speedometer, etc.)
You’ll need to call your warranty company to find out for sure, but in most cases it’s a non-covered part that causes the claim to be denied. You may also run into issues if you’ve had a previous repair performed by a non-approved shop.
Most warranty companies require that the work be performed by a preapproved technician and that the work be documented by the person doing it. Unless you’re a licensed and approved mechanic by the insurance company, it’s probably best to file a claim.
The best way to get a good price is to compare offers. These are some popular options...