Parsell's Auto Parts, Southbury CT

4.4 of 5 stars

4 reviews

612 Main St S, Southbury, CT, us

(203) 264-6593

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About this shop

Hours
Specialties
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	4.0/5
Their repair price is reasonable	4.3/5
They complete the work in a timely manner	4.5/5
They respond well when they screw something up	4.0/5
They take the time to explain the problems and necessary repairs	4.3/5
They treat male and female customers in the same manner	4.7/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	3.5/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	4.3/5

dusty is a fine mechanic....he takes the time to explain what is wrong...and offers alternatives when applicable...he has on occasion given me rides back to my house after i hae dropped off my car to be repaired, he fully guarantees his work and will repair any "2nd time around repair" for free...(that is not an often occurance ..he does good work)..the prices for work are fair and reasonable...and if a repair is not necessary he says so...a nice thing...they also help out with my questions when i attempt home repair..have even offered to loan me tools...

May 11, 2012

Dec 15, 2005

I've always found them to do excellent work and honest. It's great that they will get you to work while they work on the car. Dusty and/or Keith will be concise on work to be done and follow thru. If you go to the other side of the house were routine (tires, brake, etc) work is done, listen carefully Wally mumbles. It's a great neighborhood garage and does honor to the mechanic profession.

Mar 13, 2007

Dusty and the entire Parsell family are extremely honest and fair in all their business dealings. There have been a couple of times when I had to bring my car back because something they had fixed still wasn't right and they have always corrected the problem at no additional charge. I am a local Realtor and have sent many clients to them over the years and everyone has had a positive experience. Dealing with a garaage like this makes getting your car serviced something to look forward to. Tom Cognato

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