New Image Automotive Inc.

  • 4.8 of 5 stars
5 reviews

969 Killingworth Rd, Haddam, CT 06441, us

(860) 345-4185


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 07, 2011
Aug 05, 2002
On the way to the shore on a sweltering day, 100 miles from home, the alternator in our 1994 Geo Prizm died. We were fortunate that the first service shop we came upon was New Image. They checked the electrical system, verified that the alternator was indeed dead, located a replacement with a warranty that would be honored back home, and installed it, all within a few hours, skipping lunch so that we wouldn't lose our day at the beach. They also stuck by their initial (very reasonable) estimate, even though the job ended up being more work than they had thought.
Apr 18, 2006
Nice guys, willing to fit you into the schedule when you need help. Found them to be honest and reasonable priced and friendly. Only down side is no loaners and it's not near transportation so you need a ride if you need to leave the car to be fixed.
May 25, 2009
Been doing business with them for decades now. Great guys, totally trust them.
Jul 24, 2009
Have used this garage for many years. Unknown to Ken and Steve, I was a Division Chief at the State Oversight Agency (DMV). New Image always provided extremely professional, competent and friendly service. I have seen the good, the bad, and the ugly. These are the good guys. Their reputation is as clean as the garage. I would rate this garage A+ in every regard. Before finding New Image, I used to be a do- it-yourselfer, or take the car to a dealer if I couldn't fix it, mostly because I didn't trust most garages, having seen so much fraud and incompetence over the years. Now, I just bring my vehicles here. And, since I am now retired, I am finally free to recommend this garage to all.

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