Integrity Auto Repair Incorporated

  • 4.0 of 5 stars
5 reviews

241 E Henrietta Rd, Rochester, NY 14620, us

(585) 271-3270


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Dec 04, 2005
I have always been impressed with these guys. They are very honest, they don't presure you into anything, they stick very closely to their estimates, they treated my wife well with no attempts to do work that didn't need to be done. Their prices are fair, not more expensive than is reasonable, but they aren't cheap. That's ok in my book, because I'd rather get charged a fair price for good work with no funny business than be lured in to a low-low price and get the run-around. They don't do business on Saturday, if I had a complaint, this would be it. My weekday schedule is pretty busy and its hard to get my car in on the weekday.
Dec 17, 2007
You could not ask for a better auto-shop. They never do work you don't need, and will actually tell you when there is something that might need repair, but doesn't need it immediately; in effect they actually turn down work! I've always been able to get everything done in a day (including large jobs), and done right - I have never had to go back once something has been fixed. Greg is one of the friendliest people I've met, and will always take as much time as you need to talk over your issue and the options. If I moved away from Rochester, I would consider driving back here to have my car fixed by the guys at Integrity.
Nov 07, 2011
Apr 11, 2010
  • N/A
They are extremely honest and helpful in dealing with an older car. Greg will tell you when it's worth fixing and what can wait. A friend who has a newer car has been sent to the dealer when it's still under warranty. They really look out for the customer and do great work. I couldn't ask for a better shop.
Mar 02, 2011
I found Integrity while surfing the Car Talk site in search of a local, trustworthy repair shop. Every review was outstanding, so I decided to give them a try. Happily, they lived up to their glowing reputation. Greg, the owner, was extremely helpful. When dropping off the car, I'd asked for an oil change without specifying a grade, or even whether I wanted synthetic or not. Unbeknownst to me, the manufacturer recommends a very pricey synthetic over what I regularly use. Instead of just going with the manufacturer's recommendations, Greg called twice trying to get in touch with me, in order to make sure I was okay with the expense. Even though I ultimately chose the pricier oil, he printed out a copy of the manufacturer's info for me just so I'd know he wasn't making it all up! I was impressed. These folks clearly respect their customers, and that's why I'll be going back to Integrity the next time I need my car serviced.

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