Gaylord's Garage Honda and Acura Service

Dad Gaylord started the place and the racing team. His son runs it now. I've been taking my '86 Accord here for 10 years and have always been pleased with the work, the price and the advice. I even recommended it to an ex-girlfriend, who called me back, amazed that they had fixed her electical system by tightening a connection, then didn't charge her. She thought I was wonderful: This is the only bad experience I've had with this outfit. I'm on my second timing belt with a rebuilt transmission and will buy another Honda just so I can keep using these guys -- If I ever need another car.

They were the only shop that I found that treated me like they wanted my return business and my referrals. They also were the only shop that gave a discount for combined services, such as a 90K mile service and timing belt change. Plus, when you make an appointment, you talk to the owner's wife and can have the owner work on your car, or request another mechanic. You feel a lot more connected to the work than when you take your car to a dealer. Their goal is to make every Honda and Acura they service last over 300,000 miles! Enough said!

Very knowledgeable, thorough. I have had the mecahnic call me at home to give me his impression of how the car is doing in general as well and they give a good, easy to understand report. They always call to let you know when the car is ready. Office help is also very knowledgeable. Sometimes I think they use "book" labor rates rather than actual, but it's usually a wash because some things take longer and some things take less time, so it all comes out OK.

I had a reoccuring problem that they could not reproduce in the shop. They did not tell me I was crazy, instead they asked me to leave the car and one of their techs drove it to all their daily stops during the day (with my permission) and when the problem occured they called me and told me that it was a very dangerous situation and they were glad that I had brought it in.

Honest, competent people. The ladies answering the phones, Dana, Kathy, and Donna, know more than most techs at dealerships. Several times they've correctly analyzed my problem on the phone, told me which part to buy and how to install it, saving me a trip in. And the mechanics are even better. Alex

Gaylord's Gargage is a 30-year-old, family-owned and operated auto repair shop that specializes in Honda and Acura vehicles. Our family has used them for service and repairs since 1995. We have always been treated fairly, with respect, and have always been happy with their work and their great customer service. We will continue to use them and recommend them to others.