Economy Nissan Incorporated

When my Nissan Pathfinder was ever on the fritz, the people at Economy fixed it fast and right. The people are friendly and it's a clean shop.

I'd like to tell you about a mechanic who did the right thing. I got rid of my really old piece of junk Toyota 4x4 for a newer Toyota 4x4. The truck didn't cost much, but it had a lot of miles. So many, in fact, that it needed a timing chain replacement. At first I was going to change the parts myself, so I bought new parts to do the job from the Toyota dealer. Then my wife gave me a good DOPE SLAP and reminded me that I'm an electrician and not an auto mechanic. I took my truck to the dealership that we've bought our last three vehicles from and talked to Burt, the service manager. He agreed to install the parts that I provided, since they were genuine Toyota parts. (The price he quoted me was $300.00 less than the Toyota dealer's, too!) I picked up my truck when Burt said it would be ready, and for the agreed - upon price. I was happy. 2030 miles later, on my way to work, my truck threw a timing chain. I found myself in a gray area of the mechanical world. Toyota's warranty was only on the parts I had purchased, and not on the labor. Nissan's warranty was on the labor only, and to force a claim I'd have to prove improper installation, which would be difficult. (As stated before, I'm an electrician.) Here's where the story makes me choke up inside. Burt left a message for me at work to come out and talk about my truck. When I got there, he showed me how it was possible (though, in his opinion not likely,) that a critical part could have been installed incorrectly, causing premature failure of my parts. I shall quote the man:" I can't look you in the eye and say we couldn't have caused this, so we're gonna pick up this repair." You could've knocked me over with a feather. Hats off to a stand - up, honest dealership repair shop.

Burt's long gone, but I worked at Economy Nissan for a few months and I'm convinced they're got the best, most honest service department in Durango. The only area I'd avoid is having them do is front end alignment type work; that's just not their expertise. But everything else - engines, brakes, diagnostic work, t-belts, they're great. Wade Nelson