Mark's Auto Service Incorporated
2304 Pearl St, Boulder, CO 80302, us
(303) 449-4101
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About this shop
- Hours
- Specialties
- Reminds you when routine maintenance is neededHas ASE certified mechanicsHappily gives binding estimates
- Loaners
- No
- Notes
Score card
They are always honest | 4.7/5 |
They are competent | 4.8/5 |
Their repair price is reasonable | 4.2/5 |
They complete the work in a timely manner | 4.7/5 |
They respond well when they screw something up | 4.7/5 |
They take the time to explain the problems and necessary repairs | 4.8/5 |
They treat male and female customers in the same manner | 4.8/5 |
They are always honest | 4.7/5 |
I would use this mechanic again | 5.0/5 |
I would recommend this mechanic to others | 5.0/5 |
They fix the problem the first time | 4.9/5 |
The shop is located in a safe neighborhood | 4.9/5 |
The hours of operation are convenient for customers | 4.8/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.6/5 |
Reviews
Feb 16, 2010
"Getting it done right the first time"
I have taken my cars to Mark's Auto in Boulder Colorado for
over 10 years. We all hear so many stories about someone
taking their car in several times for the same repair, while
maybe getting stuck with having to get something else fixed
which wasn't diagnosed properly from the start. Maybe a
second something else comes up--in short, many people feel
they don't get straight answers about the repairs their car
needs for a variety of reasons which may range from lack of
thoroughness to a gray area 'upsell strategy'. This gives
them no confidence in that particular shop's ability to do
the job right.
The thing I respect most about Mark's is the fact that they
are so thorough in their work (trouble-shooting or
repair)from the start, that you never have to worry about
going back a few more times just to fix the original problem.
They are forthright in describing what it will take to fix
your car, up-front about pricing, expert at their work, and
maintain a level of customer service (including a free
shuttle!)which is becoming all too rare in this or any other
industry.
Customer testimonials are the strongest form of endorsement
for any business. The walls of their office are covered
with letters of thanks from customers who have been going
there a lot longer than I have. Seeing those letters when I
first brought my car in made it an easy choice.
If you live anywhere in the Boulder or the Denver Metro
area, it would be to your car's advantage to go to Mark's Auto.
Aug 20, 2010
Always have had good service at Mark's Auto in Boulder,
CO. The repairs were completed in the time they said, and
the estimated costs are accurate. They protected the
interior floor mats from grease with covers, and even
washed the car and all the windows without being asked or
at any extra charge.
Mar 05, 2011
With 3 kids and thus multiple cars, I am glad to have
finally found a shop I trust.
Once my oil cap broke just before a trip to the mountains.
I called and asked if they could get it off so I could add a
quart before the trip. They not only got it off but had a
new cap waiting for me when I arrived, and topped off my oil
for me. Little things like this make me glad I go to Marks
Mar 23, 2011
Marks Auto always provides dependable service, and does a
completely thorough job of checking out all that is going on
with my vehicles. Mark is always willing to provide insight
into what should be dealt with right away and what can wait.
The work that the shop has done for my car has been excellent.
Mark provides quick, responsive personal service when
responding to e-mails or questions, and is always friendly,
helpful and accommodating.
Apr 17, 2011
Mark's Auto serviced my Jeep Wrangler (70,000 miles) and my
wife's Subaru Forester (30,000 miles). We tried Mark's
because we had not been particularly impressed with service
from our dealerships, and a friend recommended Mark's after
bringing his old Dodge Ram to Mark's for a bunch of
maintenance that no one else would/could do.
Mark's is thorough. They fix what needs fixing and don't
try to "rip you off". Their mechanics are top-notch
professionals who really know their stuff. Mark's is not
the cheapest service in town, but they're fair and honest,
and the peace of mind is worth every penny. We trust these
guys with our vehicles, and they go above and beyond to
make us happy.
Jun 22, 2011
First time customer. Mark Jr. knows his stuff. Really cared
about the problem. Suggested other needed mechanical issues.
Repaired issues promptly. My Cadillac rides and performs like
new. Marks Auto Service now has a new and pleased
customer. Thanks Mark.
Jun 29, 2011
Mark's has done everything from a oil change to a major
repair. Always the highest quality of work done every time.
And when they say it's going to be done, It's done. It's
great to have a shop of this caliber so close.
Thanks Mark!
Jul 01, 2011
I was pointed to Mark's Auto by a co-worker shortly after I
had moved to Boulder and was looking for an trustworthy
mechanic. I have been nothing but very happy with the work
that Mark and Mark have performed on my vehicle. I had
multiple issues with my Jeep before I started going to
Mark's, a combination of purchasing from a shady used car
dealer, and a poor first choice for a mechanic. In the year
and a half I've been going to Mark's, I haven't had a single
issue with my Jeep. While they are not the cheapest mechanic
in Boulder, they are definitely well worth the cost. They
spend the time to discuss what your car needs and what
issues it has, and I've never felt pressured to do any
maintenance. In addition, they generally have the same
mechanic look at your car, which seems to help with
receiving consistent advice on maintenance (other mechanics
I've gone to have given me different stuff I need to fix
every time, regardless of whether I fixed it last time.)
Also, Mark's focuses on recommending higher quality parts,
which I believe has led to better longevity. I'm very happy
with the service at Mark's, and hope to continue going there
for a long time.
Jul 06, 2011
These guys are serious mechanics. Just one look at their work bays and you will
see they take a lot of pride in their work. They love their craft. For me, having
grown up in Miami and the dodgy mechanics down there, I needed peace of mind
knowing that my mechanic was serious and was not going to pull one over on
me. Family run for years. Old school values. Hard to find these days.
Aug 13, 2011
Called in 5 hours before my afternoon cross-country trip. Took
the time to take a look at my "weird sound" and found the
problem in about an hour. More than fair diagnostic fees.
Spoke to 3 staff members individually and all were very
helpful and understanding. This was a random one-time stop, if
I come back to Boulder, these are definitely my auto repair
guys.
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