• 4.2 of 5 stars
2 reviews

2077-A Camino Ramon, San Ramon, CA 94583, us

(925) 867-9300


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Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jul 02, 2009
  • N/A
Very good customer service. After the warranty period I stopped going to the VW dealership and started going to Auto Tech instead. I have never looked back.
Mar 24, 2005
Pros: They have fixed nearly every car problem of mine right the first time. The one time that they added regular oil instead of synthetic oil (per the work order), the owner treated me to a free oil change the next time I needed it -- with synthetic oil. Other than that, my repairs stay fixed, and don't cause other problems. They explain what needs to be fixed and why, and what might happen if I don't repair a thing at that time. Not being a mechanic, however, they could tell me that the queezak was broken, and it would sound legitimate to me. But, I've found, they don't over-repair. There have been several occasions where either I've asked about a potential repair or they've discussed a possible repair, only to conclude that the problem wasn't bad enough at the time to warrant the repair. They told me to check in with them at a specific mileage to re-examine the issue. The best recommendation about their integrity came from one of their new mechanics. He quit a repair shop 35 miles to the South, specifically because that shop owner cheated customers, and he wanted to work at an honest shop. Cons: They shuttle you to work (within 5 miles), but you have get your own ride back to the shop. Their labor rate is high (102/hr as of 3/23/05).

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