CRO Import Auto Service

  • 5.0 of 5 stars
5 reviews

3241 Kerner Blvd, San Rafael, CA 94901, us

(415) 454-3818


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jul 12, 1999
Have been using CRO for ten years--specializes in Volvo at a less than outrageous cost--even talks us out of repairs we might have thought we needed--doesn't wear a white lab coat and those funny Swedish sh
Mar 16, 2001
The folks at Carlo's shop are honest, get the job done, and explain exactly what they've done. If there are options for repair, they go through the pros and cons with you and get your approval before they do it.
Jul 14, 2005
I am a devoted customer of CRO Volvo repair. I usually buy used Volvo's and was fortunate that the previous owner of my current Volvo was a CRO customer too. I enjoy discussing necessary work to be done with Robin who is the receptionist, but knows a lot about Volvos and repair parts and is able to quickly come up with parts costs when asked. I have enough confidence in their work and honesty that I have had repairs that were noted in previous service calls all completed. They also recommend other places that do work that they do not handle like wheel alignment and A/C work that requires older freon. I haven't been disappointed in any of their recommendations or the quality of the work performed by them or their counterparts.
Jan 10, 2006
I have had 5 volvo's worked on by Carlo and his sidekicks over the past 25 years. 3 of these reached over 250k miles, one was totaled by the babysitter, but I digress. These folks are very sharp, fair and do excellent work. Robin does a great first diagnostic and then gives you a guestimate which is usually very accurate. From the used car diagonstic for looking at a used car purchase to the serious repairs, they always take the least expensive fix for the customer; but one that will not cause you problems later, unless your budget requires a bandaid approach. I usually put about 25k miles but have been as much as 50k in my job. Carlo has kept my 92 940 Turbo running forever, "you keep breakin it and we'll keep fixin it" and they do a great job at it.
Sep 03, 2007
Carlos actually listened to me when I suggested the most likely problem with my overdrive...and then looked there first. Result: The first time it broke another shop charged me $160 to fix it. This time CRO did it for $47.50. And they have an early-bird drop off option. I almost wish I wasn't selling the Volvo... Peter

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