Neuhaus Service Inc

  • 5.0 of 5 stars
10 reviews

3241 Kerner Blvd # 10A, San Rafael, CA 94901, us

(415) 459-0650


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Apr 22, 1999
All I can say is that these guys have always treated me very well and on more than one occasion they have not even charged me when they have tested or examined the car.
Jun 11, 2002
This shop was Wilson Service Center/Hondas Only for many years and when the shop was sold to Jack Neuhaus several years ago I was initially worried that its outstanding service would decline. Never fear. Their prices are always reasonable, the work quality is excellent, they never underbid a job and they are conscientious about follow up. I hope I never have to change repair shops.
Jun 14, 2005
The Neuhaus's are the best. I trust them implicitly. They have always given me correct advise for over 6 years. Even to the extent of saying that I didn't need something done that I thought might be needed. They are willing to answer any and all questions and explain their work in detail.
Jan 25, 2006
I have been taking my cars to Neuhaus Service for several years now and am pleased with the quality of work they provide at a reasonable cost for the work provided. Particularly now, since we no longer have a Nissan dealership in San Rafael after the one dealership here ran into financial problems and had to close on very short notice. I have recommended Neuhaus to friends and they feel the same way that I do about them. Recently I took my car in for a lot of little annoying problems that were irritating and I decided to have them fixed, which they did after giving me an estimate and ordering the necessary parts. However, one item I reported as not working was the rear window defogger and they told me they tested it and it appeared to be working electronically and to clean the heating material gently to see if that would correct the problem. Turns out after looking into my owners manual that I was not using the correct button for this purpose and it was working after I used the correct button and I just didn't know it. What I had mistaken as the rear window defogger was the side and front window defroster. I felt stupid and relieved that everything was working properly and was impressed with their honesty. I have gone to a few places like dealerships where they would have been more than happy to replace the part without testing or caring that the part was working and not care to try to save me money. Also The Neuhaus Sevice Center , Inc. is located at 3241 Kerner Blvd, San Rafael, CA 94901. Ph # (415)459-0650
Aug 23, 2006
You couldn't ask for a better mechanic. Answers any and all questions with patience. Very knowledgable about Honda ( and other makes, I assume). A totally positive experience.
Aug 03, 2007
Great mechanic! Honest, trustworthy, and always a great price.
Aug 18, 2007
Jack & Valerie are really great, they'll happily answer any questions you have. When I've stopped by without an appointment and asked that something be checked, Jack is always willing to stop & check it out. They did a repair just before a trip, and the part wasn't right and had to be redone. Valerie provided me with a rental car without charge for my trip. Can't ask for better or more honest people, they're the best!
Jul 25, 2008
I have been taking my Hondas here for years. This is simply a great shop with great mechanics.
Jun 12, 2009
I have had Neuhaus service work on several vehicles for me, starting from a couple of years ago. Jack Neuhaus is always very helpful and friendly. He has checked out minor problems and not charged me for the service. He advised me truthfully that my car was not worth the cost of the repairs, when he could have easily sold me a couple thousand of dollars worth of work to try to salvage it. He was not offended when my husband chose to do a few minor repairs on a car by himself, and even sold him the parts, at cost, to do so. I have never had any problems with any of the repairs that have been done on my cars at Neuhaus. Therefore I cannot comment on how they deal with mistakes. I have had problems with other places in the past, so I really appreciate that they get it right the first time. Also, there is no sales pressure to add on unecessary services. Based upon my experiences as a female customer who first showed up at the shop without my husband in tow, I know that I can trust Neuhaus Service to deal with me honestly. Jack Neuhaus explained all of the repairs that were needed to get my car up and running again, and gave me an estimate that was close to the final bill. Automotive repairs can be a serious source of stress, but I always feel that I have gotten a fair shake when I leave Neuhaus.
May 29, 2011
Jack is outstanding in every way. He obviously knows his stuff (I have worked on cars for over 50 years, so I know). His prices are fair, and he won't do work that is not necessary. This week I tried to get him to replace the plugs and wires on my car when he did the timing belt. He wouldn't do it, said to wait another 10k miles. If Jack says you need it, you need it.

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