Hilltop Ford Lincoln Mercury

  • 2.4 of 5 stars
3 reviews

3280 Auto Plz, Richmond, CA 94806, us

(510) 222-4444


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Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Sep 25, 2008
I worked with one mechanic in particular, Paul Welches, and he was just great. He knows his stuff-- this guy is really a professional mechanic, not a parts changer-- and will stick with a problem until it is fixed. He is honest, keeps you in the loop, and he watches your back. I drove an hour and a half each way to have him work on my vehicle and it was very much worth it.
Nov 07, 2011
Apr 09, 2011
I was having intermittent trouble with my van starting, so I brought it in. They said they'd look at it for $180. Okay. They check it out for 5 minutes, and then tell me iI need a new starter. Okay. $770 was the quote they gave me. So, we are looking at a total of $1000 to diagnose and replace a faulty starter motor. Goodbye! I went to Kragen and bought a new Ford recommended starter for $150, and I had another shop put it in for $100. To replace a starter motor involves disconnecting the battery, loosening 3 bolts, unplugging one lead, and then reversing the process. 1 hour max. This is a true story. Rip off !

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