Diamond Auto Body
689 Thomas L Berkley Way, Oakland, CA 94612-1312, us
(510) 763-8248
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About this shop
- Hours
- Specialties
- Loaners
- No
- Notes
Score card
They are always honest | 5.0/5 |
They are competent | 5.0/5 |
Their repair price is reasonable | 5.0/5 |
They complete the work in a timely manner | N/A |
They respond well when they screw something up | 5.0/5 |
They take the time to explain the problems and necessary repairs | 5.0/5 |
They treat male and female customers in the same manner | N/A |
They are always honest | 5.0/5 |
I would use this mechanic again | N/A |
I would recommend this mechanic to others | N/A |
They fix the problem the first time | 5.0/5 |
The shop is located in a safe neighborhood | 4.0/5 |
The hours of operation are convenient for customers | 5.0/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | N/A |
Reviews
Nov 12, 2006
I had an amazing experience with Victor Pouncil, the
proprietor or Diamond Auto Body Shop, who sold a used
Mercedes to me that turned out to have a bad head gasket.
Within a few days of purchase, the car started having
problems. Everyone told me "Caveat Emptor." I was terrified
that I had just been taken to the cleaners.
I had no reason (and no hope) to expect Mr. Pouncil remedy
the deal. I was terrified. I could not afford another car
outright. But Mr. Pouncil kept trying to solve the problems
with the Mercedes and then the head gasket blew.
To my utter astonishment, he said he would make it right. He
eventually found a replacement car (a slightly better and
one year newer Volvo) at auction which he gave to me and he
retook possession of the blown-head-gasket Mercedes. My
Volvo has been running perfectly for over six months now and
I love it.
I am proud to recommend Victor Pouncil as a truly honest
automobile body shop owner and worker. Maybe I should have
said in the little survey that I am a biased customer
because I am now biased in his favor because he proved
himself to me to be trustworthy, and that is a rare thing
these days.

Geocoding courtesy of USC Spatial Sciences Institute