Total Auto Care
1950 S Four Wheel Dr, #I, Norco, CA 92860, us
(951) 279-0215
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About this shop
- Hours
- Specialties
- Specialities:
- Loaners
- No
- Notes
Score card
| They are always honest | 5.0/5 |
| They are competent | 4.8/5 |
| Their repair price is reasonable | 4.8/5 |
| They complete the work in a timely manner | 4.3/5 |
| They respond well when they screw something up | 4.8/5 |
| They take the time to explain the problems and necessary repairs | 5.0/5 |
| They treat male and female customers in the same manner | 4.7/5 |
| They are always honest | 5.0/5 |
| I would use this mechanic again | 5.0/5 |
| I would recommend this mechanic to others | 5.0/5 |
| They fix the problem the first time | 4.8/5 |
| The shop is located in a safe neighborhood | 4.6/5 |
| The hours of operation are convenient for customers | 4.2/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.3/5 |
Reviews
Nov 29, 1997
Tom willnot let a car leave the shop unless hes satisfied that the problem is solved.
Jul 02, 2002
Our 97 Saturn had some sort of electrical problems I could not find, not allowing the car to start. Checked the battery and fuses -- all OK. Got a recommendation from this site for Tom's shop, and I was not dissapointed. Tom worked on that stupid car for hours, only to find a hidden fuse panel inside the car. He replaced the door chime fuse, but the door locks and remote would not work. It did start up though. Tom was up front from the start about his ability to repair the car, but as to the problem with the locks, he did not have familiarity or schematics of the Saturn. He did allow it to get started, so we could drive it the the(argh) Saturn delaer. He only charged $32 for his time with a caveat that we call him with the info as to what the dealer found. Bonus -- has a way cool Aussie Sheppard named Sparky to greet customers and show them around the shop.
Nov 03, 2005
Tom was very competent and honest. I would trust him with
any repairs to my vehicles. He was also very nice, and
seemed to actually care about his customers and the dilemma
we sometimes face when we need major repairs on our cars
(and not a ton of money). My experience with his shop was
very good, and his dog was great, too!
Sep 08, 2006
As most people know, finding a trustworthy, honest mechanic
can be like searching for a needle in a haystack. I first
found Tom Cole's Total Auto Care on a whim when my old car
had completely broken down and needed to be towed to
SOMEWHERE and just happened to find his ad in the yellow pages.
What a pleasant accident. Since then I've had Tom's group
work on my own cars, my wife's car and my company's vehicles
and have always found him to be extremely honest (once even
letting me know that a repair I was looking to have done was
actually covered under my warranty and taking the car to the
dealership for me). His prices are fair and the peace of
mind in knowing that I'm not going to get ripped off when my
vehicle is in Tom's care is priceless.
Truly, the only bad thing I can say about Total Auto Care is
that Tom is a victim of his own good work. The shops tends
to be very busy and it can take a few days to get your car
back due to their workload.
Apr 21, 2011
Everyone summed it up well. They do a damn good job.
May 07, 2012
- LostAuto
These guys were great!! I went in and told them how I needed to get my truck to pass a smog check. I showed him the failed smog report and he was totally honest with me. He didn't try to hide anything and told me up front what looked like the problem was and what it would take to get it fixed and taken care of. Just by how he respected me and my truck I trusted him and his judgment. He even told me of other places that might be able to do it cheaper, completely honest. I am so happy I found these guys and totally recommend them to everyone. If I ever need my car worked on again I'm going to these guys. They really made me feel respected and I want to give them more business.
Geocoding courtesy of USC Spatial Sciences Institute