Ward Service

  • 4.8 of 5 stars
6 reviews

130 Railroad Ave, Monrovia, CA 91016, us

(626) 357-8080


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 06, 2011
Nov 06, 2011
Jul 19, 2000
Mechanic Mario is polite, comptetent, candid, and patient. He won't try to sell you a new starter when all your car needs is solenoid contacts, and if the job doesn't need to be done right now, he'll tell you that, too. Prices are not cheap but are very reasonable (here, it seems, you get what you pay for, and you get good value). This shop has a good reputation with knowledgeable friends of mine, both of whom highly recommended it to me. My two experiences with Ward's has proven my friends' recommendations sound.
Mar 07, 2002
I selected them based on location and reviews. They have a person to drive you home/pick you up so I figured I'd give them a try. As a mechanic's daughter, I was very impressed with the explanations they gave of the workings, or perhaps not- quite-workings of my car. I dealt with Jim Ward, I think one of the owners? He gave straightforward and honest answers. I came in with a laundry list of items, and rather than seeing dollar signs, they prioritized which items jeopardized safety and which were less important, allowing me to choose what repairs to do after I knew the pricing. (In fact, his first question was if I wanted to trash the car instead of fix it, which would mean he wouldn't get any money from me at all). I had heard lots of noise when turning (CV joint-type clicking), and was missing both boots. After talking with my dad on the phone (as I mentioned, a mechanic), I asked Jim to replace both axles, because evidently the labor to replace a boot is about the same to replace an axle, and the CV joint noise was coming from one or both axles. Jim mentioned that in his experience, generally just the curb-side CV joints go bad, so he'd replace that one and check out the other one. If it was bad, he would replace both, otherwise he would save me money on the parts and just replace the boot. He checked it out and decided it was ok, and just replaced one axle, and one boot. When they hand you the bill, they go through each item and explain what your complaint was, what they found wrong, and how they fixed it. I guess that sounds normal, but I guess this was much more in depth than most places, and he really listened to my questions and answered them. After I got the car back I still heard CV joint noise, although a bit quieter. The other repairs worked great. The day after I got the car back, they called to see if I was happy with the service! Wow. I mentioned the clicking, and here's the clincher: He took it for a test drive and looked at it, confirmed the CV joint was bad, and since I had paid for the boot labor, he didn't charge labor for replacing the axle! No haggling on my part. I just paid the difference in price between a boot and an axle. While he was installing the new axle, he also noticed that my brake pad was installed wrong, and that a one spring aligning it was broken, another missing, and fixed that for free. I guess on some level, they should have caught the CV joint to begin with, but I suspect they're not used to junky old cars exposed to Midwestern winters. The fact that they fixed it with no hassle certainly made it up to me. I am wholeheartedly planning to be a return customer and recommend this place highly.
Nov 06, 2011
Jun 04, 2011
Jim Ward and his crew are the best, most honest group of mechanics/people ever. Even, when an emergency problem arises, they just jump in and get the job done.

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