Best Auto
1500 Ronald Ave, Fortuna, CA 95540, us
(707) 725-4227
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About this shop
- Hours
- Specialties
- Loaners
- No
- Notes
Score card
They are always honest | 5.0/5 |
They are competent | 5.0/5 |
Their repair price is reasonable | 5.0/5 |
They complete the work in a timely manner | 5.0/5 |
They respond well when they screw something up | 5.0/5 |
They take the time to explain the problems and necessary repairs | 5.0/5 |
They treat male and female customers in the same manner | 5.0/5 |
They are always honest | 5.0/5 |
I would use this mechanic again | N/A |
I would recommend this mechanic to others | N/A |
They fix the problem the first time | 5.0/5 |
The shop is located in a safe neighborhood | 5.0/5 |
The hours of operation are convenient for customers | 5.0/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 5.0/5 |
Reviews
Aug 14, 2007
Robert at Best Auto has taken my vehicles whenever I needed
something repaired. Even though he does make appointments
with customers, the customer can be assured that, if they
need something repaired, they can just bring the vehicle to
the shop, even though they may not have an appointment. He,
and his other mechanics, have always been honest, and repair
the vehicles in a very timely manner. The only problems that
he may encounter is if the vehicle is in need of a
specialized part, which can take delivery time, which is
beyond his control, but he will immediately notify the
customer if this is the case. If he finds another problem
with the vehicle, he notifies the customer quickly, and is
honest with the customer as to how critical the repair may
be, or if it is something that would be preventative
maintenance that may be able to wait a bit longer before
repairing.
As far as the survey question about the "screw ups", I
haven't had personal experience with him "screwing up" any
thing on my vehicles. But, I have seen that if a customer
isn't completely satisfied with his work, he works with the
customer to make it right, on the spot.
He tries hard to live up to the quote of, "Do it right the
first time."
My satisfaction with Best Auto is extremely high.
Best Auto was referred to me by another business person, who
is a person who is honest and kind, who had experience with
several auto repair shops in our local area. This person
found Best Auto to really be the best here, and I agree
strongly.

Geocoding courtesy of USC Spatial Sciences Institute