Mar 17, 2014
Karen's oil change guys say the axle clamps are leaking on her Subaru Outback. The dealership says it's not a big deal. Who should Karen believe? Tom and Ray say her dealership sounds lazy...but that doesn't mean that they're wrong! Read their advice to Karen, right here.
Jan 22, 2013
Khai likes to do his own repairs but he's not confident about his diagnoses. Is it fair for him to ask a shop to make a diagnose but then use that information to do his own work? Tom and Ray weigh in on this mechanical, ethical dilemma.
May 09, 2012
Robert's wife narrowly avoided an accident caused by the negligence of their Volkswagon dealer. Even though the dealer 'fessed up and claims to have fixed the problem with the Passat, she's still skittish. Can they trust that the dealer got it right this time?