Tag: ethics

16 Posts

Nov 01, 2002

What's up with the customer satisfaction surveys that dealers are mailing me...pre-filled out?

Dear Car Talk

What's up with dealer customer-satisfaction surveys After I get my car serviced the dealer sends me a four-page already-filled-out survey identical to the one Honda is going to send me -- with excellent checked in every box The dealer tells...

advertising dealers ethics

Aug 01, 2002

What on earth is an "advertising fee"? We just got charged by our Toyota dealer.

Dear Car Talk

After buying a new car a Toyota Tundra I feel ripped off Just when I was feeling good about the deal we agreed to a price just percent above invoice the guy added on an advertising fee just as we...

dealers buying ethics advertising

Apr 01, 2001

What does a garage do when it has a car that is unsafe to be driven?

Dear Car Talk

What do you guys do when a customer brings you a vehicle that you consider unsafe but he's too cheap to fix it And what if it's in a state with no mandatory inspection laws If you let the car...

ethics garage policies safety

Jun 01, 1998

Having regret over disconnecting an odometer cable to adhere to lease terms. What can I do to make it up to the dealer?

Dear Car Talk

Help I think I'm in deep doo-doo The two-year lease on my Jeep Cherokee is about to expire I did the unthinkable I unhooked the odometer cable at the transmission But after miles my conscience won out and I reconnected...

odometers scams ethics

Jun 01, 1998

I may or may not have cost my friend's car a head gasket, but I don't know. Should I tell him?

Dear Car Talk

After I was involved in an accident a good friend lent me his stealth car a Honda Accord hatchback with miles on this engine I drove it for a week and may have killed it He warned me that it...


Apr 01, 1998

Did I cause my boss' transmission to start slipping and, more importantly, should I tell him about it?

Dear Car Talk

Oh boy Here goes My boss left to go to Japan on vacation My boyfriend and I moved into his luxurious home to housesit and feed his prized cats He also said I could drive his Mercury Sable station wagon...

ethics transmissions