Carmel Automotive

  • 4.5 of 5 stars
3 reviews

1901 W Thunderbird Rd, Phoenix, AZ 85023, us

(602) 942-8670


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Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Radiator work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Dec 28, 2000
They have repaired my 1983 Chevy Van (adapted for my disability: I drive from my wheelchair) several times and seem to really care that it is in the best running condition to ensure my safety. Though their prices might be a little high, I think they are a good example of "you get what you pay for." Bruce, the owner/manager, and all the other employees treat everyone with courtesy and respect. The employees seem to really like working there.
Aug 17, 2001
The staff is always very friendly & polite too ~ nice place to stop for a coffee to start your day :)
Oct 24, 2007
(1) They have nothing to do with ExxonMobil now; they are called "Carmel Automotive." (2) Midway Chevrolet messed up my Camaro Z28, causing frequent intermittent stalls that started as I drove the car off their premises after they had worked on it--"pure coincidence" according to Midway. They then took many attempts over several months to not repair it, including making me pay $1,000 for a distributor that they were "sure" would fix the problem. In disgust, I stopped using Midway Chevrolet and took my cars to Carmel on a good friend's recommendation, (still Exxon then.) Carmel fixed the Z28 problem in TWO HOURS without fancy Chevrolet diplomas and equipment, because the mechanic had a logical, scientific approach. (3) They once made a mistake on one of my cars and the problem hit a few days later, requiring an expensive tow- truck and repairs. I assumed they would say it was coincidence and not their fault, but I had been biased by too many years of Midway Chevrolet service. Even though I had no proof; only circumstantial evidence, Carmel accepted responsibility and paid in full for the tow-truck and repairs. In my considerable experience, all mechanics make mistakes, but this is the first time one took responsibility, so I was really impressed, and stuck with Carmel without regrets. (4) Their evening hours for drop-off or pick-up handled by the gas station attendant are really convenient.

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