Quality Automotive

  • 4.9 of 5 stars
2 reviews

5301 E Empire Ave, Flagstaff, AZ 86004, us

(928) 527-6844


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Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Aug 16, 2006
This one-man repair shop in east Flagstaff is owned by Robert Penhaker. I took my old Ford Bronco II to him a number of times (perhaps a dozen) and not once did I feel ripped off. I felt that his advice and recommendations were totaly honest and that he had my interests at the forefront. He would then go out of his way to fix or service my car at a very reasonable price. And, to top it all, he's a realy nice person! I would happily recommend Robert to anyone.
Oct 20, 2009
My wife and I were referred to Robert by a friend whose family has taken their vehicles to Robert for years. I'm not very savvy with cars and hate going to shops because of some bad experiences with swindlers, so visiting Quality Automotive the first time made me nervous. However, Robert soon dispelled my fears. He took plenty of time to listen to my description of the problem(s) and asked questions to clarify. He is prompt, sensitive to client's schedules and is careful to give an understandable description of the problem(s) and cost before commencing work. I've always found his prices to be more than fair, his attitude humble and his work top notch. He has fielded my questions well and given answers I can understand without acting incredulous at my automotive ignorance. My wife and I had car trouble right before moving out of town, and Robert worked hard to get my car in shape for the road on a tight deadline. Now that we have moved, we really miss Quality Automotive and haven't found anyone as good in our new location. Give Robert and Quality Auto a shot.

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