Jenkins Auto repair, Tuscaloosa AL

4.9 of 5 stars

4 reviews

1111 15th St, Tuscaloosa, AL 35401-3353, us

(205) 759-5505

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About this shop

Hours
Specialties
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	4.8/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	4.7/5
They take the time to explain the problems and necessary repairs	5.0/5
They treat male and female customers in the same manner	4.7/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	4.3/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	4.7/5

Jenkins has taken care of all our cars since 1981 - very competent and excellent service. Don't know about how they would respond to a screw-up, as we haven't had to deal with one. Public transportation in Tuscaloosa is virtually nonexistent, by the way.

Aug 16, 2006

These guys are great. Quick turn around and honest pricing. I have had them work on a 1999 Dodge Carvan, 2001 Toyoto Camary, 1996 Ford F-150, and a 2000 Honda Civic (100,000 miles) I had a problem the 2000 Honda Civic that was overheating. It took them 3 times to find the problem (after the dealer said there was nothing wrong). And after they found the problem (a broken head bolt-factory defect) they charged only cost-labor and parts and credited everything they had charged for the first 2 visits.

Sep 26, 2007

As much as I hated to give them a 3 for fixing the problem the first time, I wish I could have given them a 6 for responding well when they screw things up. My car was shaking when I would put it into reverse. They replaced the motor mounts which did not fix the problem. I took it in a second time and they still could not find the problem. After I took it in the third time, they replaced the same motor mounts and the problem was fixed. Apparently one of the motor mounts they used the first time was defective. When the car was in the shop the second time, I told them that my car was pulling to the left. They looked into it and told me that it was a defective tire and because they could not fix my car that time, they *gave* me a used (but still in decent shape) tire. In addition, they did not charge me for any of the labor for mounting the tire, etc.

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