Thornberry Automotive

  • 5.0 of 5 stars
1 reviews

710 Wood St, Lander, WY 82520, us

(307) 332-3280

Email: 

Website URL: 

Is this YOUR shop? Claim it and stay up to date!

Javascript is required to view this map.

Add a review

Log in or Sign up to add a review

Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Nov 24, 2010
To understand the circumstances of my nomination, you must understand that I have a cabin in the Wind River Mountains near Lander, at 8000 feet. To get there from a nearby highway, I have to drive about 7 miles up a gravel road, which has 26 switchbacks, and goes from 6500 to 8000 feet. The road was "carved" out of sandstone, has a lot of rocks, is not maintained regularly and can become rutted and rough. We have hauled up logs and other materials to construct a log cabin, and we regularly have to haul water in a 200 gallon tank in the pickup bed. For this we use a 1997 Dodge Dakota pickup (which has about 70,000 miles) and a 2005 Ford F250 with a Triton V10 (about 80,000 miles). Both have automatic transmission and 4-wheel drive. I use a 20 foot trailer with the F250 for hauling logs and my Bobcat. My first encounter with Mike Thornberry occurred after we brought the Dodge from Minnesota. There were no problems during the cross country trip, but after getting it up to the cabin it started making a grinding noise which became more pronounced, and was always louder when the truck was in reverse. Despite the noise, it seemed to run properly. The noise emanated from near the back of the truck; several other workmen helping us in our construction project listened to the truck and the consensus was that there could be a problem with the universal joint. I called Mike and, having described my location and concern about driving it down, he made some recommendations to help us check it out (such as checking to see if the drive shaft was loose at the joint.) Everything seemed okay, and finally he recommended we take the safe course, load the truck onto the trailer and bring it down to his shop. When I pulled into his shop driveway and introduced myself, he came out immediately, hopped up on the trailer and under the truck, announced that he might have found the problem and went into his shop. He came back out with a tin snips, crawled back under the truck, cut away a bent heat shield (and showed me where the shield had been rubbing the drive shaft -- an obvious "shiny" worn spot) and had me drive the truck around to make sure that the noise was gone -- which it was. When asked what I owed him for this repair, he responded "nothing -- next time you need some mechanic work, just think of me." (He did acknowledge that he liked Guinness when asked if he liked beer, and I later gave him some.) I've had three more trips to Mike's shop with my F250 for wierd events. One involved a transmission that was stuck in a low gear, which -- although it spontaneously corrected itself -- he thoroughly evaluated and advised me that, although it could be serious and expensive (a damaged valve in the transmission system) I should drive it to see if it recurred (it never has.) Another event occurred once again after a "quick trip" down the mountain when after completing my errand in town, the brake system began locking up, finally so tightly that I was required to leave the truck at the roadside. Once again it spontaneously resolved, but Mike did a reasonably thorough evaluation at minimal cost to make sure that the brake system was not faulty. Finally, after a confusing problem with starting (and after another shop had done some evaluation of the battery) he rightfully determined it WAS a faulty battery, not a starter problem, and replaced the battery. Each time one of these events has occurred, Mike has taken the low road of repair, rather than take advantage of me, who believes the internal combustion engine is an act of God. His service has been prompt, thorough, and fairly priced. He has offered straightforward advice and always insisted that I bring it back if the repairs were not satisfactory. Most importantly, he instills trust in himself and his work.

Get the Car Talk Newsletter



Add a shop

Know a great mechanic? Tell the world!

Get started

Geocoding courtesy of USC Spatial Sciences Institute